Stratford East Picturehouse Reviews Summary

Location

Pros:

• "It is conveniently located near Stratford station."
• "It is located in Stratford London. Underground, buses and DLR are very near to this place."

Cons:

• "Unfortunately if you have a car! the car park in this retail centre, offers most drivers, nowhere to park! Most of the time... And when you do get a parking space it only allows you 2 hours free parking... it's just not enough time."
• "Parking can be quite expensive, even more on weekends."

Staff and Service

Pros:

• "Staff are friendly and helpful, including the security guard."
• "The staff are friendly, knowledgeable and wonderful at their job."
• "Staff and service of this Picturehouse are of a high standard."
• "Very helpful and friendly staff."
• "The staff at the Picturehouse are really friendly, knowledgeable and passionate about films, and always willing to discuss film recommendations."

Cons:

• "There was one of the staff members that was very unprofessional and rude and unfriendly."
• "When complaints are made, particular members of management and security get aggressive."
• "I found the atmosphere very intimidating, and the staff hopelessly incapable of ejecting offenders."
• "Staff seemed depressed of which there were less than a handful."

Facilities and Cleanliness

Pros:

• "The screens are all upstairs, and they have some seating areas outside where toilets are conveniently located."
• "Good wheelchair accessible toilet and great wheelchair space in the screen rooms."

Cons:

• "The screen we went to smelt musty and foul, the floors were sticky and when I used flash to see what the seats looked like, I was met with BROWN stains on ALL the seats."
• "Basic maintenance and repair routines have clearly been abandoned a long time ago."
• "The floors were dirty and fraying all over the place."
• "The room where we watched the film smelled a bit funny as well like the needs a good clean."
• "The seats are small with limited leg room."
• "The popcorn was so stale we didn't eat it."
• "Old cinema with old walls that have dirt which make the movie look worse."

Value and Pricing

Pros:

• "I am very happy with the ticket prices."
• "Cheaper than the Westfield Vue by 50 percent."
• "The prices for tickets and food are very reasonable, especially if you invest in a membership which gives free tickets and discounts."
• "Really good value (about half the price of nearby Vue) and the snacks aren't too overpriced either."
• "The cost of an adult ticket was only £7:50 which we purchased online."

Cons:

• "It's not even that much cheaper than the Vue, so there's no point in my opinion."
• "Over priced."
• "However, it’s cheapness has become its Achilles’ Heel."
• "It's not worth the membership price any longer I am afraid to say."

Experience and Atmosphere

Pros:

• "This is one of my favourite cinemas in London, it has a relaxed environment but is an efficiently run establishment."
• "Such a warm, welcoming, relaxed and fun place to enjoy a film."
• "A wonderful place full of surprises while having a pint or cool drink."
• "It's always great to go here. Very friendly. Great screens. The full cinema experience as it should be."
• "A local treasure."

Cons:

• "The atmosphere wasn't right, people were talking all throughout the movie behind and in front of us."
• "A mouse ran across our feet."
• "They threw food and beverage bottles around, and talked throughout the screening."
• "No organisation. Everyone was confused."