Address: Billesley, Stratford-upon-Avon, B49 6NF, United Kingdom
Phone: +441789279955
Rating: 4.2
based on 309 reviews.
Staff and Service
Pros:
"Had an absolutely fantastic time for our anniversary."
"Nothing was too much trouble for the staff."
"All members of the staff were very friendly and helpful."
"The staff were fantastic and really helpful."
"Staff are friendly, polite and helpful."
"All the staff were polite and very helpful nothing was too much trouble."
"Staff pleasant helpful and always ready to help."
Cons:
"The staff in the restaurants were young, nice, but frustratingly inefficient."
"I had left something in my room and only noticed after checkout and the staff did not seem to care or even acknowledge that an item was left in the room until 4 that day."
"Whomever I spoke to was rude unhelpful and refused to help."
"Dinner service was poor and took over 2 hours."
"I was taken aback by the level of unprofessionalism, arrogance, and argumentativeness displayed by the Duty Manager."
"The receptionists had poor attitudes."
"Upon arrival we were met by someone who had obviously not been to the customer service school."
Rooms and Comfort
Pros:
"Our room was comfortable and roomy."
"Room, newly decorated, clean, very comfortable, quiet, and relaxing."
"The accessible room was first class, very comfortable, well furnished and with an excellent wet room."
"The room was recently refurbished and was excellent."
"Rooms beautifully furnished, every facility in the room."
"Rooms spacious and comfortable."
"The rooms were nicely decorated with comfortable beds and clean showers."
Cons:
"Website said no lift but failed to mention a fair distance to walk and some difficult stairs which would cause problems for those with slight mobility problems."
"In September found the room rather cold with no obvious way of controlling heating."
"Considering the 4 star rating we were disappointed with our room which was in an annex and very dated."
"A little pricy for a particularly small room with a radiator that didn’t work and couldn’t be fixed."
"Rooms slightly small with smelly drains."
"Each time we stayed we got a downstairs room by the swimming pool facing the kitchen. Extremely noisy room, not relaxing."
"Had to change room on arrival (at our expense) as there wasn't any where to hang more than 3 pieces of clothing."
Food and Dining
Pros:
"The food was great, freshly made scones for our cream tea were wonderful and both dinner and breakfast were well made."
"Our evening meal was exceptional, presentation, flavour, it was a wonderful experience."
"Our food was good at dinner."
"The cocktails were amazing and well worth trying!"
"Food was excellent very expensive but worth every penny."
"Top class food served with alacrity by Viv and her team."
"The food in the restaurant was very good, we had the steak and duck breast dishes as well as a ploughman's sharing platter for lunch and the breakfasts were buffet style, good choice with quality ingredients."
Cons:
"The only reason why I am not giving it 5 stars is the service at breakfast & dinner did feel a little disjointed."
"Dinner was delicious apart from the cheese board who leaves the brie in the fridge? It should be room temp?"
"The steak priced at 38 pounds felt quite underwhelming as it seemed quite small."
"Would've been nice to have some elegant background music to add to the ambience."
"Food wise not great for vegetarians, hot food was ok at best as limited no hasbrowns, on second day no mushroom, cold buffet selection wasn’t great either not much variety."
"The battered fish was very pale looking not appealing at all we ordered 3 of them, the Thai meal was tasteless."
"The menu was quite limited, considering we had dinner relatively early there was already no pork left."