Sainsbury's Reviews Summary

Customer Service

Pros:

• "The customer service at Sainsbury's Winnersh is generally good. The staff are friendly and helpful."
• "He was kind and apologised and went back of the store and got me the products i wanted."
• "The staff are very helpful."
• "They have amazing customer service and you can easily find help."
• "Staff are attentive and helpful."
• "The staff were as friendly and helpful as ever."
• "Staff helpful and friendly."

Cons:

• "Some of their staff are unbelievably stupid, rude and thick."
• "To my shock he told me 'that's not my department and I can't help you'."
• "I am quite concerned about the poor customer service and down right rudeness I experienced."
• "What an rubbish service! Everytime is something wrong here!"
• "This is a regular occurrence here: poor customer service."
• "Staff could do with training in common courtesy."
• "Staff could not give a monkey about service."

Store Features

Pros:

• "The smart and self checkout facilities are available as well as a few staff assisted counters."
• "There's even a lady on the parking lot offering to wash your car while you shop."
• "Nice supermarket with big parking."
• "The store is always clean and well stocked."
• "A good sized Sainsbury's store with all that you would expect in a branch this size."
• "This store has lots of useful features, like a cafe and an Argos."
• "Very good selection of halal food in the fridge and freezer sections."

Cons:

• "It's just lacking a Starbucks."
• "The biggest downside is the damn traffic lights leaving."
• "Only catch is getting out of the car park on to London Road."
• "However, there seems to be less choice for certain items (chilled cabinet pizza for example) than Maidenhead."
• "The selection of vegetarian and vegan products seems significantly lower than any of the other supermarkets."
• "Running out of certain food at lunchtime."
• "Why oh why has this store.... Like Camberley.... Removed the basket only checkout."

Pricing & Offers

Pros:

• "25% discount on cost of 6 bottles (half case) or more of 'Branscott Sauvignon Blanc' Australian white wine."
• "Normally RRP £9.50 per bottle but with discount PLUS special promotional price ... works out at only £5.25 per bottle!"
• "Good deal on carrots at the moment."
• "The prices at Sainsbury's Winnersh are generally competitive and also do ALDI price match."
• "Update: veg in general is quite well priced."
• "Excellent parking spaces, large super store, has that learning facility for kids, a reasonable delicatessen and lovely bakery."
• "Good choice and quality makes my shopping trips enjoyable."

Cons:

• "On 2 of 3 items with new price reduction tags we were charged full price!"
• "More expensive than Tesco, with no noticeable improvements in quality over the latter."
• "Cheaper than Waitrose, but more expensive than Tesco, with no noticeable improvements in quality over the latter."
• "Awful supermarket, too small. Inadequate selection of ethnic foods."
• "It's a shame and disappointment for them to never to be able to stock on aptamil milk number 1."
• "They never have enough cash desks open and or not enough staff."
• "Little bit disappointed due to one of the items I went there for was out of stock."