Lidl Reviews Summary

Store Cleanliness and Layout

Pros:

• "Very clean and tidy with everything you need in there with a great price."
• "The shop is always very clean. A regular customer knows where to find what is looking for."
• "Clean and tidy shop. Helpful and nice stuff."
• "The staff where so friendly and the store was clean."

Cons:

• "The store was so dirty, the product labels don't match the price when you go to the self checkout."

Customer Service and Staff Behavior

Pros:

• "Nicest most professional person is the security. He is always non judgmental and professional."
• "The staff is helpful and polite."
• "Good service at the checkout. All I would say is people need to be more polite and grateful to the staff."
• "Customer service is good as staff are friendly and professional."

Cons:

• "Very rude staff. My 7 year old son took back a trolley outside from the entrance gate, the security guy scold him rudely."
• "I am incredibly disappointed by the experience I had at the Lidl store near the Feltham train station."
• "Shocking experience which appeared to be discrimination. Go to Aldi instead. Customers are treated better."
• "Food is good. Staff is so unfriendly. They not rude, just emotionally dead."

Product Range and Quality

Pros:

• "Fresh fruit and vegetables, yummy bakery items with freshly baked bread and pastries, amazing household items."
• "Fresh bakery including croissants, cookies, rolls, panini bread, baguettes and much much more."
• "Great bakery, get there early for lovely fresh baked goods, very reasonable priced."
• "Better and competitive price. Vegetables and fruits are fresh."

Cons:

• "To be even better and perfect, they could have more variety of fish."
• "However, there are two negatives: there is no German dark beer and no Guinness Original. In fact, it doesn't stock any stout at all!"
• "Fresh meat seems to be off especially the chicken always slimy."
• "Its very good cheaper shopping but I must say there is difference in quality not saying its bad but a low quality stuff."

Pricing and Value

Pros:

• "Very clean and tidy with everything you need in there with a great price."
• "I recommend Lidl, I always find what I need at the best prices on the market."
• "Has wide range of products at exceptionally low prices, quality is still good despite low price."
• "Great prices, products and offers and we get freshly baked bread which is added bonus!"

Cons:

• "Some good value items in store. However, make sure you check your till slip as I was cheated out of £4.10 today on my shop."
• "Never use this store but have lately lovely food bakery is divine good bargains but they want to sweep the outside looks dirty rubbishy and could do with a presentable outside."