Old Hall Reviews Summary

Staff Service

Pros:

• "The staff were all friendly & brilliant."
• "The staff on duty that day were amazing, so kind and caring with offers of support and help."
• "The staff have always been so friendly and welcoming."
• "Friendly staff are very attentive and actually know what ingredients are in the food they serve."
• "The staff were so accommodating of our change in plans, and the service was on point."
• "The staff are friendly and efficient."
• "Staff friendly and helpful."

Cons:

• "I received an appalling service from the manager here last night as my clams were off."
• "One of the waitresses then spots the dog and in a very unfriendly standoffish manner says we can’t have him in this part of the pub."
• "Service ok but ran out of turkey main course which found very disappointing."
• "When you complain, they are more interested in catching you out and like to imply that you are lying about your experience."
• "Service was both very slow for drinks and food ordering."
• "The only negative was we had to ask for our drinks 3 times before we got them."
• "No one came for our order til 12.15 and that was after we had begun to look around for a waitress."

Accessibility & Facilities

Pros:

• "There was a ramp to the right hand side for visitors with mobility needs."
• "Wheelchair accessible."
• "Free parking and lots of free parking quite close to the establishment."

Cons:

• "Entrance to building very poor for people with disabilities no down stair toilets visible for disabled people."
• "Would not recommend to people with disabilities."
• "It is difficult to park, which I suppose is a testament to its popularity."

Food Quality

Pros:

• "Food great (love the fish & chips)."
• "Reliably good food in a comfortable setting. Sensibly priced too."
• "Service was outstanding and the food was exquisite."
• "The food is well prepared and the dishes are tasty and particular."
• "The fish and chips were outstanding. Especially the chips!"
• "Had Venison Wellington cooked to perfection and finished off with great Bread & Butter Pudding."
• "The food here is excellent, very varied and tasty menu that is very well priced!"

Cons:

• "The food has always been a let down though, specially these days we are spoilt for choice for great food in Sandbach with places like Raffaele."
• "None of the veg were even slightly cooked."
• "Wine was disappointing and the fish cake over-salted."
• "So disappointed with the burger on this occasion... Burnt and overcooked, at £14 ish just not acceptable, absolutely tasteless."
• "We were thoroughly disappointed with the beef as it was inedible, being chewy and sinewy."
• "The beef that I ordered was cooked just right however the roast potatoes that came with it were well under cooked."
• "The nut roast was huge and really flavourless."

Atmosphere & Setting

Pros:

• "It's always a warm and friendly atmosphere all the times we have visited."
• "Historic, cosy pub situated at the bottom end of Sandbach’s High Street."
• "A really beautiful building inside & out with lovely décor."
• "Really nice pub in an absolutely stunning building."
• "A truly magnificent and historic building."
• "Beautiful old tudor building retaining lots of its original features."
• "An amazing historic public house and restaurant that has a wonderful interior to appreciate."

Cons:

• "Fine, if you don't mind customers blatantly vaping whilst eating your meal."
• "Limited drink choices too - guessing all of this may be to do with the Harvester update but I'd give it a wide berth until then!"
• "To many students working behind bar and as waitress'es, with no experience."

Value for Money

Pros:

• "Reliably good food in a comfortable setting. Sensibly priced too."
• "Not excessive for an evening out but it depends what you're used to and prepared to pay."
• "Prices are fair for both the bar and food."
• "The food here is excellent, very varied and tasty menu that is very well priced!"
• "Reasonable prices."
• "Food was tasty and reasonably priced."
• "The bacon bap was superb and reasonably priced as well."

Cons:

• "The menu isn't very flexible and isn't necessarily the best value for money I've ever had."
• "Wine prices by the glass, frankly, ridiculous."
• "All drinks are a bit pricey."
• "Well worth a visit but it's a tad pricey."
• "Very expensive both food and drink."
• "£30 a head I felt wasn't good value for money."
• "£23.95 for lamb shank, although delicious is outrageous."