Snows Peugeot Newbury Reviews Summary

Customer Service

Pros:

• "Always friendly, always helpful and great communication throughout."
• "Outstanding customer service from Natasha."
• "Great service from start to finish, we dealt with Mark Robinson who was exemplary."
• "Thank you for your excellent service."
• "First class service as always."
• "All the staff I met and talked to were courteous and helpful."
• "Really helpful and friendly staff! Would definitely recommend this place!"

Cons:

• "The 'fix' cost us £600 this didn't resolve the issue."
• "AVOID - KNOWINGLY SOLD ME A FAULTY CAR."
• "Refreshments not refilled though and sour milk in fridge."
• "Management could improve digital communication."
• "No offer of a courtesy vehicle and could not give a dame."
• "Sales manager seemed very rude when I asked for my deposit back as well."
• "However since purchasing the vehicle, aftercare and communication has been slow."

Staff Performance

Pros:

• "Chris provided a friendly and professional service from start to finish."
• "Brilliant!! David even offered to collect my car without me asking if it was a service and returned it later that day."
• "Chris stayed for 50 minutes past his finish time to ensure I could pick up my car and finalise payment etc."
• "Adam has been helpful, friendly, enabling and knowledgable."
• "They were friendly not pushy, explained everything clearly and kept us updated whilst we waited for our car."
• "Praise should be given to Jamie for his professionalism (and tea making skills)."
• "Seek out Katherine she is very good at her job."

Cons:

• "I have established no order for a replacement part was placed, either by error or neglect."
• "The Lock and Unlocking keyless system is not working properly."
• "If I could leave a -5 review I would, little did I realise when Adam revealed our brand new car under the cover he was revealing more issues in my life that my family could do without."
• "In the market for a company car going they a lease company. Weren’t very helpful in offering a test drive as they were unsure they would get the sale."
• "Very apologetic but still meant we had to bring the car back a second time so not a great first use of Snows."
• "Despite requesting call-backs, neither has returned my call."
• "After eventually returning the car for a refund, the salesmen told me they were planning on selling the faulty car again without rectifying any of the known faults!"

Vehicle Purchase & Service

Pros:

• "Very easy purchase in current situation."
• "Thank you so much for 'going the extra mile' to find us exactly the right used car at a reasonable to replace our previous one."
• "I bought a used car from Snows Newbury this week and received excellent service from Chris and Mark."
• "Driving over 100 miles to drop-off a lovely courtesy car and then taking mine away to be fixed, before bringing it back a few days later without any issues."
• "I had been looking on Heycar for a 2021 Peugeot 308 and found this superb vehicle."
• "If you need to buy a car this is a good place to visit."
• "Brilliant service – made the experience of buying a car pleasurable and relaxed."

Cons:

• "bit over-heavy with trying to sell me various insurances but I guess it's part of the way things are these days."
• "Booked for full service but the air filter was not replaced."
• "Good at selling cars and the service given during the purchasing process is excellent. However, word of warning to prospective buyers DO NOT purchase any extended warranty at the point of buying the car."
• "I cancelled my order as I needed it asap and lost faith tbh when they couldn't tell me if it would be delayed by days or weeks."
• "I am extremely dissapointed with Peugoets latest strategy on making the customer pay for optional extras such as Park Asisst and Sunroof on its top of the range Premium Spec model."
• "I was also sold the vehicle with a broken key fob wrapped in tape."
• "An incorrect fault diagnosis cost us £90."