Marks and Spencer Reviews Summary

Staff and Service

Pros:

• "I am giving 5 stars for the staff in the Stratford Westfield cafe."
• "Z is flawless in the way she works."
• "A fella named Mansit or Mansik not sure which one sorry, he was really helpful and professional."
• "A big shout out to Zineb and Sheetal in lingerie section, thank you ladies!"
• "We received great customer service from Rashmi in the women's department."
• "Thank you Farhana for all your advices."
• "Review from my wife: It's not easy for an Asian woman to find the right size of dress in England, but luckily I found a kind staff in M&S, a girl from Asian root to help me with it."

Cons:

• "Security guards are treating customer like thefts."
• "Then was stopped by security on the way out as alarm not deactivated on clothing bought. Never again"
• "Cafe has workers who really don't understand customer service...watching the clock for when they finish."
• "Need to train their staffs again."
• "One of the staff behaved really rudely towards me and my children!"
• "The barista was not friendly and did not smile."
• "The asian woman wearing hijab today on the returns desk had a disgusting attitude."

Store Layout and Accessibility

Pros:

• "When you compare the tight space and cramped shop at marble Arch branch, you can see why having great space to move around is truly appreciated."
• "Great store, well stocked, loads of choice."
• "M&S have always had a large selection of products. This one is a super store."
• "One of the best M&Ss I've been in. The food section covers the entire ground floor and includes a hot food counter."
• "The store itself was very neat and tidy.... well stocked rails of clothing. Lots of choice and plenty of different sizes..... even the sale rails were tidy."
• "It's big. Huge selection of ladies wear. Huge selection of menswear. Huge selection of children's wear. Nice home department. Good changing rooms."
• "The whole store is super tidy and looks wonderful."

Cons:

• "I was a little shocked at the disrepair in this store."
• "Store was very messy and understaffed."
• "However, the rest of the store is a disappointment. For one thing, they make you traipse though all the departments to get to the upper floors, which just sucks."
• "M&S cafe on the bridge is quite dirty."
• "This store really disappoints me I was vacationing in uk from Canada and went clothes shopping at the Westfield mall location, I was looking at the jeans and deciding whether to buy or not well when I didn’t according to the girl working there fold the jeans properly and put them back she became irate and began forcing me to fold the jeans and put them back."
• "The cafe is dirty and the service is so poor!"
• "Horrified that every table that was vacant has piles of dirty crockery stacked up on them."

Product Quality and Selection

Pros:

• "M&S's fresh collection now is mind blowing, just loved it."
• "Marks and Spencer's fruit is always excellent and of high quality."
• "I love buying fresh baked bread from their bakery always fresh and tasty."
• "The food is irresistible with all my comfort foods found here as well vegan find and gluten free finds."
• "Great broad range of products."
• "I really like the Fruit and Vegetables from Marks and Spencer, the quality is always great and lasts."
• "Their products are the best quality around UK at affordable prices."

Cons:

• "Stopped for rotisserie chicken in the M&S cafe, fries were lukewarm and rubbery."
• "The burger was fairly average. I expect a reasonable quality for M&S food but this was very sub-par."
• "The fries were inedible. Tepid, dry and had clearly been out for hours."
• "The quality of their clothing has gone downhill. Lately, too much of it is made from synthetic fabrics."
• "Standard clothing collection but when the price is reduced the quality of the product reduces drastically."
• "It's nice and cosy but the food is rather disgusting."
• "The coffee was a complete failure and disappointment. The latte has no milk foam and the mocha is bitter."