Address: Aston University, Aston St, Birmingham B4 7ET, United Kingdom
Phone: +441212043011
Rating: 4.2
based on 111 reviews.
Staff
Pros:
"Staff are very kind."
"The staff are friendly and do what they can to make your experience the most enjoyable it can be."
"Everyone from our room porters, reception, restaurant, bar and event planner were excellent and so friendly."
"The staff on duty on the evening of 11 March and morning of the 12, were absolutely outstanding."
"The staff are the most friendliest people I have ever come across, can't do enough for you."
"The staff serving the food and drink were friendly and approachable."
"The staff is very respectful and helpful."
Cons:
"Staff lined corridors and watched guests like hawks during the wedding ceremony breakfast to ensure compliance with masks/social distancing… this was a little exaggerated and unnecessary."
"Horrible staff, night shift staff are unprofessional, eats during shift while dealing with guest and on their phone."
"Reception staff were not as accommodating as I would have expected."
"There was another receptionist who I got really bad vibes from too, a proper 'computer says no' type."
"Very slow service at reception during check-in, not professional."
"Unfortunately the hotel staff member was quite rude."
"The manager did not even come to talk to me when I reported the theft."
Location
Pros:
"Great location (about 15 mins from Birmingham New Street station)."
"Only a 30 minute walk from the city centre shops too!"
"It’s located in Aston university, such a nice environment."
"It was great for those arriving by train, just a short walk away."
"The location is quite central with access to electric scooters, Tesco Express, a Costa and a Piri Piri place."
"Great location being very close to the city center."
"It's only a short walk to the city centre and there are a few shops just around the corner."
Cons:
"Finding the parking was a little tricky at first."
"The hotel is a fair way out of the centre."
"Drove round and round trying to find where the car park was."
"Quite tricky found the parking plus you have to pay extra for that."
"No clear notice about having to book parking prior to arrival."
"No obvious place to park."
"Feedback on car parking was hit and miss with some struggling to find them."
Rooms
Pros:
"The rooms are very clean and sanitary plus the beds are comfy."
"Rooms are standard business affair. But clean and had everything you need."
"The executive room was fantastic, everything is clean new tidied and functional."
"Rooms were amazing. Much more luxurious than expected."
"The room was clean and comfortable and generally quiet."
"The room was fantastic and had a massive bed and a shower with bath."
"The hotels' double room was immaculate, with more than enough desk space for working and closet space."
Cons:
"The only negative to mention is that the room is extremely hot with a little fan that can be connected as opposed to a cooling system."
"Rooms are looking old with stains and marks on décor."
"The room and bed was very small for two people to share and far too hot to sleep comfortably."
"Rooms were tiny for a 4 star."
"The comfort of the bed was so bad, felt so cold that had to put coats on."
"The room (double room) was small and once inside the room there appeared to be no insulation?!"
"Rooms small and no aircon."
Food
Pros:
"There are always hot drinks available, and usually cakes or flapjacks to munch on during breaks."
"The food was well commented on."
"The food is very tasty."
"We ate in the hotel one evening and the food was brilliant too."
"Food was plentiful and tasty."
"The food was exceptional, way beyond our expectations."
"The food is of good quality, with a home-cooked feel to it, and portions are generous."
Cons:
"I called reception asked about breakfast times... At 7.05am I called reception who told me they didn't have the order yet."
"Vegan options not great either, it's 2022 let's do better than potato sausages and 'cauliflower steak' please."
"The food and bar facilities, however, are appalling!"
"Restaurant seems pricey."
"Restaurant very average. Disappointing."
"We had pre ordered food but this was served very late even though the restaurant was empty."
"The food was undercooked, leaving me to be sick during the night."
Facilities
Pros:
"The hotel also provides access to the university's gym which is much better equipped than any hotel gym."
"Car park available within campus as well."
"Conference Aston is a great place for a conference or similar event."
"Conference rooms were easy to find, tea and coffee facilities were numerous."
"You can use the swimming pool on campus."
"Gym and pool facilities are available just across the road."
"Great conference facilities and hotel. Was here for NCS Trust conference and it was the perfect venue."
Cons:
"Smaller conference room was uncomfortable - seating and temperature."
"Lifts were out of order too."
"Main reason of visit was the use of the gym and swimming facilities but that was out of order."
"The primary reason I chose this hotel over other 4 star competitors was because they claimed to have a swimming pool - However, in practice, this is actually the University pool which they have an 'arrangement' with."
"Things started to deteriorate...the thin walls meant i could hear everything."
"They didnt provide a single bottle of water. Even there was neither a tooth brush/toothpaste."
"The staff had turned off the automated coffee machine and shrugged when I asked if they could turn it back on."
Value
Pros:
"A reliably clean and efficient venue, which I've been visiting for some years now."
"All staff working on 19th and 20th Feb outstanding made our stay memorable will definitely recommend."
"Great rooms, clean, warm, comfortable and well kept."
"My room was perfect, very comfortable, lovely selection of tea/facilities and very clean."
"There is accommodation available and in my experience this is perfectly adequate for an overnight stay, and at a price that is competitive."
"Great hotel. Love the simplicity of the rooms which are perfect for a good price."