Cambridge Hotel Reviews Summary

Customer Service

Pros:

• "Staff are very helpful."
• "Receptionist staff very obliging including the FANTASTIC shuttle service."
• "Staff are great, friendly and helpful."
• "The staff are really friendly and the airport is only 10 minutes from the hotel."
• "Staff was friendly and shuttle service was punctual. Both dropping off and collecting me after returning."
• "The staff did their best to help us enjoy our stay, breakfast was great and no complaints about the hotel."
• "Staff are professional and polite."

Cons:

• "Absolutely seething. Avoid this company!"
• "They could not find my key!!!!"
• "I advise everyone to avoid the place like the plague."
• "When I spoke to them, there was no apology or remorse."
• "Very bad customer service, was waiting at the Gatwick airport, been trying to contact they phone number which they said it will work 24hr. 45 minutes we couldn’t able to reach them, standing outside in the rain, with my baby my disabled mother, and I am heavily pregnant."
• "Staff are very rude and unhelpful."
• "This family won't help at all or assist if required."

Shuttle Service

Pros:

• "The airport transfers were very, very good."
• "Transfers to and from airport also quick and efficient.."
• "Transport arrived on time to take us to the airport."
• "They run a shuttle to and from the airport."
• "Service was excellent and pick up spot on, great price will use again."
• "The transfer to the airport went without a hitch."
• "Transfer to the airport was smooth and comfortable."

Cons:

• "We had to wait 35 minutes and the ride back to the hotel took more than 25 minutes."
• "Waited over 30 minutes to be collected from airport after 2 phone calls."
• "I had to call them three times to see where the shuttle was, to be told that there was a full load and the driver would return for us. 50 minutes later, the shuttle arrived."
• "We were not picked up until >45mins after we arrived at their pick up point."
• "Over an hour to get picked up is absolutely disgusting."
• "We had to wait 20minutes to be picked up after calling, despite having all our flight details."
• "Had to wait nearly 30 mins for transfer pick up."

Room Quality

Pros:

• "Rooms...dated yes...but spotless!"
• "Room facilities were perfect."
• "The rooms are a bit dated but super clean, tidy and in a good state of repair."
• "The room was tidy and a good size."
• "Room was clean and comfortable."
• "Rooms clean, lovely little restaurant with Fab food."
• "Room was very spacious and comfortable."

Cons:

• "Rooms are small and hot."
• "Stay clear from this hotel the beds are terrible!"
• "Room is very outdated."
• "The room I stayed in was quite dated in appearance, the bed was also a little uncomfortable."
• "The room wasn't great - hot and stuffy, no windows and quite unpleasant, in urgent need of an update."
• "Rooms are very small with no air conditioning."
• "The room was in the basement and smelled like warm vegetables."