Lidl Reviews Summary

Store Experience

Pros:

• "The refurbishment is impressive and allows Lidl to offer a more impressive offering of food and beverage."
• "At the entrance there was hand gel and spray so you could clean your basket."
• "Lidl in Upper Edmonton is quite a large store with a reasonably sized car park."
• "Vegetables and fruits area looks well stocked, large selection of products and was clean."
• "If you arrive there by your car, then don't forget to get a receipt after shopping as well to validate 90 minutes free parking."
• "The car park however with the latest update has become available to customers unlike those days where people just dump their cars there for the whole day making parking for customers difficult."
• "Although anecdotal evidence, since the renovations staff seem happier so it's improved customer service."

Cons:

• "Store needs updating desperately."
• "Not showing and selling promotional products when they should like: Ferrero Roche, tomahawk steaks and now lobsters."
• "Very bad experience. It's says that 10:30 it's open for browsing in Sunday but they still not opened it's 10:43am now."
• "Use to love this store but it's gone drastically down hill, supposed to have made it better but there is less room than before."
• "PARKING SCAM - Went for first time at the weekend as trying to save some money on the weekly shop. Just got £45 parking ticket through post."
• "The kind of customers that goes into this establishment lacks the knowledge of understanding hygiene and being considerate to others."
• "Soul destroying if you accidentally drive into the car park. £90 fine if you drive in there and leave without purchasing something."

Customer Service

Pros:

• "The staff are friendly and you can see them multi-tasking in various roles."
• "Very friendly staff always willing to help."
• "The staff are always busy but are quite helpful whenever you ask for help."
• "A nice employee went out of his way to find me the last remaining heavy duty bag."
• "The serving staff at the tills are friendly and courteous."
• "The staff is friendly and helps when asked to."
• "Staff on shop floor really helpful."

Cons:

• "I shopped in this store and came across an individual who was extremely rude and unprofessional, his name was Kevin."
• "Very rude staff at the till, no customer service at all and no manners to talk to customer."
• "Was followed around the whole store by security and after deciding to not purchase anything from them and trying to leave I was stopped at the door and accused of stealing."
• "The store is very unhelpful and unorganised."
• "Great for discount shopping but terrible service with shop assistants that are inconsiderate."
• "Worst customer service, I have ever experienced."
• "Small and cheap but some of the worst customer service I've ever come across."

Pricing and Products

Pros:

• "Lidl prices are very cheap and that's what it's all about at the end of the day."
• "Great products. Really fresh fruit and veg."
• "Cheap prices good deals all the time."
• "You may find all what you need by reasonable prices."
• "The range of food is increasing and the prices are very good."
• "Prices are very good on basic items such as own brand cereals and baby items like wipes and nappies."
• "Products are well priced and quality of frozen good excellent."

Cons:

• "Product availability is not guaranteed and administration does not know if they are to get the same item back on shelves."
• "Many items are not sold at this store as a result."
• "Very disappointed. I wanted to get a cottage cheese and when I got to the till I saw the top was broken."
• "The quality of stuff I bought was always dodgy."
• "Terrible, always messy, hard to find what you want, unorganized."
• "Very dirty and no much products to find."
• "It was a bit messy especially the baby area."