Tesco Superstore Reviews Summary

Customer Service

Pros:

• "I like the professional yet welcoming attitude of staff."
• "The staff are always happy to help from getting things off the shelf I cannot reach to helping me pack my bags."
• "The staff at the self checkout and in general are all lovely and courteous."
• "There is always stuff around if you need to ask for any assistance and everyone is nice."
• "They do have good employees who are highly courteous and helpful."
• "The staff are very friendly always someone here to help just when you need them."
• "I must say sometimes I had a lovely customer service from the people on till especially from a guy who was very pleasant and easy to talk to."

Cons:

• "The security guard in Tesco was very aggressive and very rude."
• "The guy at the Pharmacy on the Weekend shift is so rude."
• "The staff are rude!"
• "Staff and management attitude abysmal."
• "Shocking customer service, aggressive and very rude staff, supervisors and managers need urgent training!!!"
• "Absolutely appalling! Staff member Anthony/Antony was rude."
• "I have never experienced a more ugly and humiliating attitude on the part of the staff."

Cleanliness and Maintenance

Pros:

• "Cleanliness."
• "Clean is the key, customer service is what you will get."

Cons:

• "Could smell urine and bleach on biscuit aisle."
• "The lifts are old and shoddy, and frequently break down."
• "Car park is filthy, poorly lit, and badly worn out."
• "The store looks dirty and also does not have enough fresh products in the store."
• "Horrible experience, being a superstore no toilets."

Product Availability and Pricing

Pros:

• "Many choices, organic and gluten free, Good offers and super opening hours."
• "Full of items on sale especially if you have the clubcard."
• "Superstore stocks almost everything you want."

Cons:

• "I have come across out of date items still on the shelf numerous times."
• "Fresh veg and fruits look like on steroids. Fish is not always fresh."
• "Poor assortment and empty shelves. Staff is crazy with setting queue and rebuking customers."
• "Too often over the last few months, some of the fridges have been down, so shutters are covering meats, cheeses, yogurts etc."
• "Prices often differ from those shown on the shelf."
• "Today I was shopping in the store and I chose three different products which are labeled 'Any 3 for £10'. When I went to the checkout they told me that the promotion does not apply if the Products are not of the same type."

Store Accessibility and Convenience

Pros:

• "Tesco Regent Street is convenient and in a central location."
• "The store is well lit up and very spacious, I can see why it's called a superstore."
• "It has everything you need and it's very convenient."
• "Big Tesco with car park."
• "It is wheelchair and buggy accessible."
• "This is a one stop shop you can find every single item you will ever need from printers to nappies just everything under one roof definitely one of my favourite shops to visit."

Cons:

• "The bread slicing machine is constantly broken down."
• "The fish counter is hardly ever staffed and you have to match around asking someone to get the fishmonger or put a call out for them."
• "This store has been operating 6am-10pm for years now, without updating their signage."
• "I'm shocked to see that this supermarket have installed anti-homeless spikes outside their shop."
• "Toilets were locked and when we (me + small child) asked for the code the cashier lied that the toilets were vandalised."
• "Too expensive for what it offers. Poor selection of brands."

Checkout Experience

Pros:

• "Self Service checkouts are wide enough for trolleys."

Cons:

• "I've counted just 4 tills open during peak hours on multiple occasions which leads to very long queues and ridiculous waiting times."
• "Queues are absolutely ridiculous at all times of day. Never enough tills open."
• "Wait times to checkout are absolutely atrocious."
• "Only real problem I see on a regular basis is how many self service checkouts out of order."
• "The “staff” who “work” in the self service checkouts are so useless."
• "Now you can’t even pay (if you have 2 items) at the cigarette/ lottery counter."