Thurrock Service Area Reviews Summary

Facilities and Cleanliness

Pros:

• "Restrooms were very clean and look recently refurbished which is a big plus."
• "The area was clean & and tidy and the staff were friendly."
• "It was clean, I got a nice gf sandwich from M&S, had a lovely chat with the girls in Costa."
• "Toilets are clean and well looked after."
• "The staff were very friendly and helpful."
• "A good place to stop and stretch your legs after going over the bridge and before you tackle the southern part of the M25."
• "It's a services so can't give a 5 star as everything is massively expensive but I view a services for a rest and the bathroom. It was clean."
• "As motorway services go, this has got everything - coffee, food, lorries, seriously overpriced fuel and even a posh M&S food market for the more discerning trucker."

Cons:

• "Disgusting and dirty and I never felt safe."
• "WARNING!! The services are not too bad on the inside but the car park was not clean with rubbish laying around."
• "Really tired and old looking service area now. The car park is in desperate need of a revamp and new line markings."
• "Broken glass all over the parking spaces. No where to walk the dog, dogs not allowed in the services so if travelling alone there is no where you can get a coffee or food or use the bathroom without leaving the dog in the car."
• "Disgustingly inaccessible - signs to the disabled toilets are utterly misleading and caused considerable distress to my disabled mother."
• "The only place I will now park is at Purfleet truck park as it’s only 4 minutes away in West Thurrock. So welcoming from arrival at reception. Super clean and amazing hot showers."
• "Appalling. Filthy Toilets not accessible without Radar Key.....lift not working. Service at Gregg's..bloody awful. Not much better at tge other places."
• "Place is a joke Trucks parked everywhere. Can’t park Place closes too early so becomes pointless Need to get parking wardens in here the trucks literally park anywhere including across roads!"

Food and Dining Options

Pros:

• "A nice little stop area for a long journey, wh smiths, burger King, Costa."
• "Cafe food was outstanding."
• "Had to stop at these services on my trip and it was quite a pleasant experience."
• "Plenty of the usual services food and shopping stalls including M&S which is a good thing."
• "Good services, everything you need."
• "Ideal services, very clean WC facilities, endless car park spaces / caravan parking, great selection of food and a WH smiths and M&S (Great selection of fresh flowers 💐) outside seating."
• "Good place to stop during our road trip for some food, snacks and drinks."
• "The staff in the petrol station are prejudice against bikers, wouldn't switch pump on because they couldn't see me ?? Even though they had just served a bike before me on same pump, no signs indicating that bikers can't use certain pumps and staff member refused to give name or manager's name."

Cons:

• "Typical service station. EV chargers were a bit temperamental."
• "Beware the M&S meal deals as they do not identify what items are in or out of the deal when they are displayed side by side."
• "This is surely one of the strangest and most surreal service stations on the M25."
• "Awful place. This is a review of the so-called coach park. Full of foreign HGVs with drivers resting, eating, drinking and just generally in the way."
• "Only exists for the trucks, if you can go to any of the better services."
• "Not much variety if you are vegetarian or vegan you would think with Gregg's and Burger King on site they would cater for this."
• "Old and tired services, awkward to get to and the loos were down 3 flights of stairs and we're in an appalling state."
• "Toilet locks are in really bad conditions, and it smells badly as a whole, rats were running wildly by the stairs at front by the car park."