Address: Otford Rd, Old Otford Rd, Sevenoaks TN14 5EG, United Kingdom
Phone: +441732450273
Rating: 3.6
based on 166 reviews.
Service
Pros:
"Served by some lovely young man Tom on the drive through, very polite and fast, one of the most efficient drive throughs I’ve been to with the kids in years! 10/10"
"Everyone here was so helpful and I thoroughly enjoyed my specially made Big Mac style McPlant with the big Mac sauce and trimmings!"
"Always call in there when coming home from a ride out on our motorcycles with my mates service is great staff are very helpful and very clean inside and outside."
"Good quick polite service and when my daughter dropped her drink on the way to the table it was replaced and cleaned up by a friendly member of staff. Balloons available for the kids too."
"The service was brilliant me and my partner went to your place on 15th and after ordering my partner started to have a anxiety attack so she went outside for fresh air and I waited for the food but a lad at the door at the time offered to bring food out so I could comfort my partner."
"McDonald's Sevenoaks never fails to please always friendly staff and great service."
"Always a great pleasure to pop in here just before going into the Office for the Double Sausage McMuffin with Egg and Cheese breakfast with a Large Coffee."
Cons:
"Have had to wait up to 30 mins for drive through food after being told to wait in the car park. Have had incorrect orders on multiple occasions."
"Slow service at almost all times of day (peak and off peak). Questionable hygiene (ketchup pump pipes left laid on dirty floor during ketchup replacement)."
"Consistently slow service, while food quality is as you would expect waiting 10mins for a takeaway breakfast is unacceptable."
"It took 25 minutes for my order to be ready, and even then there was no bacon in my bacon double cheeseburger."
"Drive through had both lanes open but they served four cars on the opposite lane and totally ignored me."
"Place is so slow 8 time in 10 they make you park and wait for the food."
"Not great tbh. I use the drive thru and 99% of the time we are asked to park up and wait."
Food Quality
Pros:
"The standard Double Quarter Pounder with Cheese® was delightful and was nicely companioned with a refreshing beverage."
"But my food was just as good as normal."
"The food was ready quickly given we adjusted the ingredients."
"Always a pleasant place to come! The Classic burger is a winner!...delicious and so beefy!... Good staff...Kieran always polite..Gillian and Rachel are good waitresses!"
"Good to see MD at last replacing plastic white one use lids with hold in cartons for the mcflurrys."
"This is actually my favourite McDonald's in Kent. Staff are quick when serving and they're polite too."
"Food was hot and service was friendly otherwise."
Cons:
"I am disgusted! I ordered a bagel and half the burger had fallen out and the cheese was hardly melted."
"One of the worst McDonald's I've visited - dirty toilets, long wait, our large fries were half empty, order was not processed and had to raise it and then they just started making it."
"Worst mc in kent. Everytime i order anything something is missing no matter how small or big my order is."
"Milkshakes have become disgusting over the years and our favourite toffee sundaes have been struck off the menu."
"I had the fillet'o fish yesterday and was being sick six hours later. Food poisoning is not nice."
"Chips were undercooked burgers missing fillings."
"Uncooked chips & dry burger no sauce & tasted burnt."
Customer Experience
Pros:
"Had a very pleasant Experiance at this branch, had a few issues and a very polite and competent young man called Mikey sorted everything out."
"The worker called Sam was really helpful and kind and handed me my food with a lovely smile and assisted me with what I wanted to order."
"Probably one of the best in close proximity to London area. Very tidy, spacious parking facilities."
"Good location and fast and friendly service.very clean and organised layout."
"On entry, being my first visit at this particular McDonald's. I was impressed with the layout and proceeded to place my order on the touchscreen device."
"Its McDonalds... During my visit it was clean, service was timely and polite."
"Update Christmas Eve: the staff are amazing here as always and there were some great bits left out for the kids plus carrots for reindeer."
Cons:
"Only real complaint is the stupid amount of kids' birthday parties - ruins the prestige of the dining experience."
"This place has rapidly been going down hill since I've lived in the area for 5 years."
"The youngsters working at this McDonald's they not have any training... very por customer service."
"rude staff always out the back not doing anything ignoring customers even when you call them. When they do come they are rude like you are bothering them. Worst McDonald ever."
"They are guaranteed to mess up your order (especially drive through) I have never received my order without something missing or being overcharged or undercharged."
"Customer service was awful, was told I would get a refund by someone and then when I called back to question the refund, I was told they were not going to refund me."
"They let children and humans play on the Computers while they are eating causing grease marks on the screens, very unprofessional."