McDonald's Reviews Summary

Service

Pros:

• "The Meal was delicious a special thank you to the lovely lady Rekha who returned the hand bag we thought we lost."
• "Arrived at a clean table, waited 5m for our food (and we ordered a lot), nice friendly staff and great Manager Bobby! Every time we come, we get excellent service with a smile on!"
• "absolutely fantastic polite individuals in the kitchen and 'front of house'."
• "Staff was both friendly and helpful."
• "He was soo kind to go out of his way on his break to help me brilliant service~!!!"
• "The manager here is very friendly goes around asking the staff and even the customers if everything is OK."
• "Staff friendly and fast."

Cons:

• "The worst service I’ve had ever in my life. I’m living very close that’s why I’m regular and every time the service is worst and the manager is very unprofessional and the people working there are not friendly."
• "Such rude staff, I asked for some extras, she refused and told me to go to the next window."
• "Terrible customer service, I've come back today 19/03/21 at 06:55am."
• "Staff slipping on greasy kitchen floor."
• "Poor poor poor service went to get food but when I got home the food was wrong and things were missing."
• "Waited 20 minutes in the drive through queue because of ordering issues."
• "Management sitting on laptop when he did venture into the kitchen no headgear."

Food Quality

Pros:

• "Lovely McDonald's. Food was great, and also filled our Mcflurry to the top."
• "Thank you so much guys!! As I'm allergic to dairy I literally never get to eat a cheese burger from McDonald's."
• "For my experience was really freshly made chicken all the food was hot."
• "The food was good in there and it tastes like perfection."
• "Was really good portion size."

Cons:

• "The chicken was that rubbery the cats wouldn’t even eat it."
• "Chips and chicken nuggets tasted like rubber was vile."
• "Never again in my life any McDonald’s and especially this one! Thanks for food poisoning guys, I just got cheeseburger with fries, everything seemed to be fine but it was bloody salty and now I’m spending night awake with huge stomach pain!!!"
• "Both double cheeseburgers was cold and the fries was soggy and cool."
• "The burgers were overdone and fries lukewarm."
• "Food always cold and tastes like cardboard."
• "Food is pretty much always cold. Easily can tell it's food that's been left on the side for god knows how long until they just decide to drop it in someone's order."

Customer Experience

Pros:

• "Helpful friendly can be loud but kids are entertained."
• "Good stop over, right on high street, clean, does what it says on the tin..plenty of shops on street."
• "Drive through was effective and efficient and food was as expected."

Cons:

• "Just did drive through don't like the man begging as you go through."
• "Staff care more about serving their delivery drivers than regular customers."
• "It's getting increasingly difficult to get served here. Uber eats drivers are getting served as priority causing delays at the drive through and even at the counter."
• "20 +minutes wait for food."
• "Restaurant was heaving and no spaces to sit so used drive through."
• "Slow service at the drive through."
• "Every time I order from here, my order is late, wrong or cold."