Premier Dental Care Reviews Summary

Reception Staff

Pros:

• "Abbie the receptionist is very friendly & welcoming and is always very accommodating when it comes to making appointments and nothing is too much trouble."
• "Abby, the receptionist is lovely! always makes me feel welcomed with her warm and friendly manner."
• "The receptionist at the front desk was always polite and willing to help."
• "The receptionist is always welcoming and helpful too."
• "Abby the receptionist is always funny and caring."
• "The receptionist is very kind friendly and welcoming making me feel at ease."
• "Abbey the receptionist is fantastic, she is so friendly, extremely efficient and clearly very good at her job."

Cons:

• "Rude receptionist with white hair very rude on the phone and heartless taken me off register because both time was in hospital."
• "Spoke to the receptionist was in the middle of a sentence then she just put me on hold out of nowhere."
• "Rude receptionist with white hair very rude on the phone and heartless."
• "Some rude receptionist answered VERY rude.. making me feel like I shouldn't be calling."
• "The receptionist is rather rude and I got the feeling that she just wants you out as soon as possible."
• "The reception lady speaks very badly and is not patient, and when she realizes that you speak a little weak English, she tries to annoy you more by talking loudly."
• "The receptionist is so RUDE one of the rudest receptionist I've ever come across."

Dentists' Professionalism

Pros:

• "Dr. Joao Luis Louro... has always made us feel at ease."
• "The dentists are knowledgeable and they walk you through everything in understandable terms."
• "The dentil care I have received has also been extremely professional and respectful."
• "Dr Louro and his team are very professional."
• "Dr Farnaz Mirsiaghi always puts them at ease."
• "The dentist was thorough and very gentle."
• "The dentist carefully explained what he was doing and available treatment options."

Cons:

• "The Dentist - Dr Joao Luis Louro is to be avoided- he did not fully explain my options."
• "Disgusting 😡 in a lot of pain and would not see me on the day, was told they did Not have to see me that day but would fit me in tomorrow."
• "Paid for emergency appt raging toothache 2 xrays follow-up appointment for treatment two days later had to ring 111 due to overdosing on paracetamol due to pain."
• "Pulled out my crowns, gave me ill fitted plastic teeth and now i have an abscess he wont remove it without me paying a substantial amount of money."
• "Awful. Was in a lot of pain with toothache and the dentist refused to give me anything for it."
• "Awful experience. Came with dental pain and was told I needed to have teeth extracted... Went back about a year later and found they hadn’t sent the referral in the first place!!"
• "Paid money to sit on his chair to be told I need teeth out!"

Clinic Environment

Pros:

• "The clinic always looks clean and well maintained by the staff..."
• "The office and dental rooms are always clean and are pleasant to be in, even when they are drilling your teeth."
• "The dental studios themselves have all the latest equipment and very clean and tidy facilities, they follow all the important rules due to the pandemic."
• "A very professional company, with spotless premises."
• "The facilities are also top tier."
• "Excellent care. Have been there for both checkups and cleans, and everyone is friendly and professional and makes sure you are ok at all times."
• "All the staff at Premier Dental Care including the receptionist, dentist and dental nurse were friendly, helpful and professional."

Cons:

• "It looks a little run down from the outside, but that's just due to the building it's in."
• "I went into the appointment thinking I would be getting my teeth cleaned, sadly I only walked out of there disappointed."
• "The only small negative I would say is that the pre appointment forms are very long, and ask you questions such as 'are you concerned about the signs of aging ect' which I think should be optional."
• "To say the receptionist is rude, would be a complete understatement. Be prepared to be called 'love' continuously, not be taken seriously and spoken down too."