Address: 173 Oxford St, London, W1D 2JR, United Kingdom
Phone: +442074377722
Rating: 4.2
based on 307 reviews.
Store Layout and Design
Pros:
"The shop is always tidy and easy to navigate."
"It's a bright and spacious supermarket in the basement, which has always been well stocked whenever I have gone there."
"This M&S is absolutely massive."
"A big store with great location, however, I am not a fan of the layout, difficult to find the escalator from one floor to the other."
"Store as a whole seemed nice, good layout and design and plenty of room to walk and shop."
"It's quite spacious, so shopping can be a nice experience even on busy days."
"Very convenient branch, well spaced out shelves, and distancing marks on the floor."
Cons:
"They are physically designed to keep you inside for as long as possible, poor signage, escalators that make you walk through each floor to ascend to the next etcetera."
"The wayfinding in here is awful, it feels like a mission just to get to the second floor."
"Access is not good for pushchair/ wheelchair at the back entrance, lift is nearly always broken."
"A pretty large store with a slightly unattuattive layout."
"Only let down by layout which seemed to make moving around difficult with the volume of people."
"Located in ideal location this one has still got some amazing clothing but the price of the products are way too high and the collections mostly are out of fashion."
"It's a massive store, we got a little lost trying to navigate."
Customer Service
Pros:
"Refunds and exchanges couldn't have been lovelier."
"I complimented her on how neatly she folded everything. She was not rushing, explained everything clearly and was really great to chat with, an all round enjoyable shopping experience."
"The staff were a bit impersonal, and I had to search for somebody to give me advice multiple times."
"There's always plenty of staff around and the queues for the tills (both manned and self-service) are always quick."
"Excellent customer service is always provided in this branch."
"Such friendly staff, and always a good selection of men's clothes to choose from."
"The staff are friendly and helpful."
Cons:
"Sales staff at women's department was rude and very unhelpful."
"The server was rude and cold and made us feel unwelcome."
"The WORST customer service! Reserved items for pick up on ground floor - guaranteed by the staff member, when came for collection - send to different floor, reserved items gone missing."
"Staff in fitting rooms have let me waiting for ages and still didn't show up after having to repeatedly press the bell."
"We came here to return this suit bought for someone but the Manager name Alan refused and behaved very rude."
"Workers on women’s floor are unprofessional and rude!"
"Store staff was extremely rude and did not want to be there basically."
Food and Cafe
Pros:
"Love this Marks and Sparks... let's ignore the dated clothes and just go downstairs to the food hall where they do hot food.. it looked and smelt delicious."
"Best part is the food hall - M&S food is always a treat."
"It has a popular coffee area were people also eat the quality M&S sandwiches they have just bought in this bistro-like atmosphere."
"The Food Hall in this particular store has a wide range of good quality sandwich/snack items, and fresh sushi."
"I love the food hall with plenty of choices for those on the go."
"Great cafe. Great atmosphere."
"M&S Tuna toastie was yum😋the chips that came with the toastie was thick but properly cooked."
Cons:
"The Food from M&S food hall is not allowed to dine in its M&S cafe."
"There's often a long queue and not much space in the seating area."
"Unfortunately there was only Quorn nuggets for the vegetarian option! Very disappointing!"
"We then sat down to very very dirty tables, in a dirty environment (floor, chairs, tables, were filthy)."
"Sad to say cafe staff we're not up to the m&s standard."
"Went to go to the cafe and there was a poor selection of well.. Anything."
"The toasties we ordered came undercooked and stale, after one bite we threw them out."
Product Quality and Selection
Pros:
"Best M&S in London with a wide range of menswear at affordable price."
"Good selection of high quality clothing, including head to toe outfit for working in the office."
"The clothing section is filled with a variety of styles for every occasion, with sizes that cater to all."
"The store has almost everything, from clothes to food, and they're of very good quality."
"They had a very broad selection of reasonably priced, good quality suits."
"Great for good quality men's formal suits / shirts/ ties. Good value. Probably the best on the high street."
"Such a large selection of quality clothing, very nicely arranged and some really good prices."
Cons:
"Bit hit and miss. Went for a post surgery bra fit arrived early and could not been seen as they had a appointment booked."
"Not the biggest of stores although it does have quite a bit in it. Had to go elsewhere as they did not carry the full range of colours or sizes."
"The clothes are dated; [men's stuff] good for attending Job interviews at third rate employers and funerals."
"Utterly bland, boring clothes unsuitable for anyone under 50, hence why you only see older people in the fashion section."
"The clothing collection is average."
"The mens clothes section could be slightly better organised and offer more."
"Incredibly disappointed that they have removed all their big and tall sizes from their stores."