Address: Sandell St, London, SE1 8UJ, United Kingdom
Phone: +442079026000
Rating: 4.7
based on 253 reviews.
Location
Pros:
"The most reasonable priced hotel with great facilities for service men and women, their families and MoD civilians to stay. And within a short walk from Waterloo station."
"Good location next to Waterloo train and tube station. 10 minutes casual walk to the London Eye."
"The hotel is literally outside Waterloo East Station so very central and a few minutes walk to the southbank where we got some amazing Street food."
"The location is spot on, directly opposite Waterloo station and 5 minutes from the London Eye."
"The location is absolutely brilliant for a walk into the City."
"Hotel is right in the heart of London, directly across the road from Waterloo."
"Very strategically located opposite Waterloo Rail Station and a few minutes walk to the South Bank."
Cons:
"There is no air conditioning or air movement so I had to open the windows but even at 3am there were still people screaming and shouting outside and I was on the 13th floor."
"Can get noisy from the bars 🍸 but hey its London."
"I was unable to sleep both nights due to the noise."
Rooms
Pros:
"Rooms spotless and spacious."
"Room was clean and well presented."
"We had a family room which was spacious and clean, not ultra modern but comfortable with bunk beds for the kids."
"Room very comfortable with mega fluffy towel,complimentary toiletries etc..."
"The rooms are really lovely and spacious with comfortable beds."
"The room that we were staying in was lovely and had great views of the city."
"Rooms are comfortable and very clean."
Cons:
"But the rooms absolutely need air conditioning."
"The cleaner hadn’t done a good job and a used sanitary towel had been left in the bin."
"I was disappointed as to how uncomfortable our bed was the mattress was horrendous."
"Pillows lumpy bumpy and uncomfortable."
"The main bed was a bit on the small side."
"The room was like a sauna."
"Room was immaculate however difficult to find."
Food
Pros:
"The bar and restaurant are also very good, and a great self-service breakfast is laid on every morning with just about everything you could want."
"Our evening meal was well cooked and delicious, and breakfast the following day was just what we needed to set us up for the long day ahead."
"We had breakfast on the two mornings we stayed and it was really nice and hot, buffet type breakfast and the waitress / waiters were really good and attentive."
"Food was good at a reasonable price."
"Dined at lunch today with dignitaries from the Korean Embassy. We all tried the mushroom ravioli with creamy mushroom sauce and I had the duck and orange salad with honey walnut dressing."
"Excellent food, hospitality and location."
"The food in the restaurant was very very good."
Cons:
"The food we ordered in the restaurant needed to be sent back as it was unedible."
"Disappointed with my club sandwich at lunch it was just 3 slices of normal bread (not granary or anything special) very lightly spread with cream cheese and cucumber in so tasteless."
"Breakfast was fine however the hot food needs to be hot, most of it was hardly warm."
"Evening meals are not perhaps the best. I'd eat out."
"Only downside is that the menu only changes very occasionally."
"The evening meals were disappointing, choice of food, standard of cooking not good."
"The food in the restaurant was basic but good value."
Staff & Service
Pros:
"Staff are excellent - efficient & totally professional."
"Staff were superb and very helpful."
"Staff were all very helpful and welcoming."
"Staff were excellent very polite, could not do enough to make your stay more pleasant."
"The waiting/bar staff were professional, helpful, and courteous as usual."
"Staff very friendly and helpful."
"Staff are polite, friendly and helpful."
Cons:
"However, upon check in the receptionist was more interested in her mobile phone messages than checking us in."
"The man I spoke to was downright rude, speaking over me and not letting me finish my sentence."
"There was also an issue of the barman serving drinks below the right measure and was rude when my husband pointed it out."
"Only let down on this visit was that some of the restaurant and bar staff are somewhat surly."
"Just a shame some of the staff are a bit miserable."
"This place isn't fit for purpose thanks to an absolute jobsworth throbber who fobbed me (a regular Army veteran) off left right a centre!"
"Ideal accomodatioñ and restaurant but was let down badly. Booked a taxi with reception at 12-15 for a 5-15 pick up. At 5-30 taxi had not arrived."
Value
Pros:
"Great pricing for ex-forces staying in London."
"The value for money is the icing on the cake."
"Love staying here. It can seem a bit pricey, even for members but that’s because it doesn’t operate a charging policy akin to airlines i.e, book early to get it cheap."
"Superb value for money in the centre of London."
"Great prices for central London."
"Cheap rooms for where it's situated, right next to Waterloo station."
"Cheap, even for non members like me, nice place tho to catch up with fellow veterans."
Cons:
"For £133 a night for a double room it isn't that cheap."
"the only thing you will hate about this place is the other guests. 90% of them are over 60 and have no etiquette."
"It would seem your not as patriotic and caring as you like to portray are you?"