Boulangerie Jade Reviews Summary

Food Quality

Pros:

• "The taste of my vegetables from my dish was nice and I usually don't like vegetables, bread cheese was very tasty."
• "Food tastes delicious and the coffee is very good too."
• "Fantastic food. Incredible tasty treats."
• "The daily special are quite nice. I like the chilli con carne they did for a special."
• "Great local gem, outstanding brunch options, good portions, great quality, tasty pastries."
• "Loved the Eggs Royale, they have a free water dispenser available for everyone."
• "The food and coffee is very tasty."

Cons:

• "The cafe decor was nice but food and coffee was not good, bland and tasteless."
• "I was quite disappointed, the bread for the bacon and sausage bap was extremely hard and difficult to enjoy."
• "The sausages weren’t nice either and the bacon was extremely dry - it was like eating rocks."
• "Sadly, very disappointed on my last visit, ordered the pancakes with berries, banana and maple syrup... certainly didn't feel that I got what I paid for."
• "Worst vegetarian breakfast. Huge potion of tasteless food and the homemade ‘earthy’ beans are horrible."
• "The French Toast used to be made with lovely sourdough bread and now it’s made with regular bread."
• "This morning, the pastry was at least yesterday's stock - hard and stale."

Service

Pros:

• "The staff are incredibly hard working especially the chefs."
• "Service excellent, got my large almond late that came very quickly."
• "The team at the Jade Royal Arsenal branch is the most professional, kind and accommodating group of people I have ever come across."
• "Staff is friendly and recognised us on returning visits which is always a nice gesture."
• "The service is very friendly and the eggs Benedict comes highly recommended."
• "Above all, however, is the fantastically personable staff."
• "The staff are always friendly and accommodating."

Cons:

• "Run by miserable people. The ladies serving behind the counter need to get fired."
• "Staff behind the till is not friendly and sometimes borderline rude."
• "Poor service, we had a table of 8 people ordering breakfast... 50% of the food orders were incorrect."
• "Asked for a boiled egg. They gave us a raw egg heated up."
• "Staff are consistently rude at this cafe and have very poor customer service."
• "Extremely poor customer service. I’ve been here twice and the first time, my family including a toddler had to wait for 45 mins because they forgot our order."
• "The customer service was really below par."

Atmosphere

Pros:

• "Lovely café set in an old historic building in what was previously part of the Royal Arsenal, closed off from public view, with seating inside and outside."
• "Loved the place, but I wish they won't allow dogs inside."
• "The decor and atmosphere were also very good."
• "Atmosphere is good too. Worth visiting the place with family and friends."
• "Other than that a lovely environment, and great to sit outside on a sunny day."
• "The atmosphere is pleasant."
• "It’s cozy in the winter and refreshing in the summer."

Cons:

• "Just a little too busy and crowded (because it is so good)."
• "The place is quite small and tight."
• "It feels packed, and isn't particularly relaxing to visit as a result."
• "The atmosphere feels quite busy and chaotic - because there's usually a big queue and it feels like there's always a lot of people walking around/commotion."
• "The place also gets busy during weekend, and food takes forever to arrive."
• "My only gripe is how busy the place can get during peak weekend hours."
• "Impossible to get a table sometimes and what a wonderful problem for them to have."

Value

Pros:

• "The prices are also very fair and not expensive at all."
• "Coffees are reasonably priced in my opinion."
• "Prices are reasonable."
• "It's not a cheap breakfast but it is great value."
• "Great food for what you're paying."
• "The food was divine well worth the money."
• "The English breakfast is great …. But make sure you are hungry before ordering as it will really fill you up!"