Address: Eastern Ave W, A12, Romford RM7 7EX, United Kingdom
Phone: +441708202126
Rating: 4.5
based on 212 reviews.
Customer Service
Pros:
"The delivery and after sales team were also very professional and flexible when assistance was needed."
"We were one handle short on delivery but after a quick phone call it arrived the next day so 10/10 for customer service."
"Wren customer service (after sales) have been fab, polite and helpful and have dealt with all issues promptly."
"Anyway their customer service is amazing. They pick up the phone after one ring everytime, and always sort things out straight away."
"The after care was also good as we needed to contact customer service about a damaged door and they sent a replacement promptly."
"Upon receiving the delivery of the kitchen units, we found that one of the base units were damaged. I contacted Wren and they replaced this immediately without any trouble."
"We had some missing/damaged pieces with the delivery of the kitchen but once again Shakeel made sure these were resolved without much inconvenience."
Cons:
"Rubbish customer service. I would not use them again."
"In terms of delivery, some items were damaged and the phone number designated for ordering replacements was never answered."
"Getting in touch with customer services is also a nightmare, sometimes waiting on the phone for 30+ mins."
"Abysmal service... Inadequate, deceitful, and greedy."
"We were sent the complete wrong appliances which took weeks to be resolved, leaving us without a fridge."
"Third delivery... Unfortunately it was another error by Wren kitchens and would need to be replaced yet again."
"This Wren store offer money for reviews which is in my opinion is akin to bribery and fraud."
Design and Designer Experience
Pros:
"Great experience with our designer Raju Uddin."
"Disheel designed something for us that truly stands out and certainly gives our kitchen the WOW factor."
"Suvijak (Ken) has been fantastic. So patient, knowledgeable and helpful."
"Shakil Ahmad based at Romford showroom has been absolutely amazing designing my kitchen."
"Fantastic kitchen designer Nikhil at Romford Branch!"
"Navneeta for helping us with our perfect kitchen design."
"Raj Gill was my kitchen designer at the Romford branch and I must say he is very creative and works magic with the space you have to create a magnificent kitchen."
Cons:
"Our 'designer' knew how to use their app but didn’t actually design or suggest anything during several meetings."
"Designed a fitted wardrobe with Kari and was repeatedly assured that it could fit around my plug sockets - fitter arrives and immediately says it's not possible."
"A lovely fella but first impressions just wasn’t the guy for us felt like being forced into something we weren’t happy with."
"We had a few issues with with some of the designs where a cabinet was planned over a plug socket."
"I'm now going through a battle with Wren where I'm being bullied and threatened to go ahead with an installation that doesn't fit my initial design."
"I would fully recommend speaking with Raj if you are looking for a new kitchen."
"There were a couple errors that we found once the kitchen was being fitted."
Delivery and Installation
Pros:
"Delivery was as expected. No delays. Date set in the showroom and kitchen arrived on time."
"The team who installed the worktops, supplied by Wren were also very good and did an excellent installation."
"The delivery arrived on time."
"Packaging was excellent, delivery drivers very helpful and all on time as stated."
"Delivery was straight forward and we opted to install ourselves which was made simple by the easy to follow plan provided."
"Once the design was finalised the kitchen was installed by Wrens own fitters who were very professional, polite and worked to a very high standard."
"The fit was carried out to a high standard by Lenny and Matt (ask for them) and everything happened as we were told it would, when we were told it would happen."
Cons:
"Can’t believe the quality is that great when so many items were easily damaged on arrival."
"Avoid these guys for the bedroom unless you have your own delivery team willing to take them up to your room."
"We still have to avoid the overflow as it's clearly not connected properly."
"They will find any excuse to avoid delivering. Delivery guys have no method or passion for the job."
"Several issues with damaged items on delivery."
"I did have some hiccups with Wrens doors, they do need to check more thoroughly before leaving their depot."
"But what happened below is laughable and totally not acceptable in any circumstances from such a large company."
Product Quality
Pros:
"We love our Wren kitchen."
"Really pleased with the outcome of our Wren kitchen. Loved the colour we chose and all units and appliances arrived in perfect quality."
"I choose infinity plus white kitchen and after installation it looks amazing."
"The kitchen quality was superb."
"Really well done and pleased I chose Wren. The actual kitchen is quality!"
"The quartz worktops are lovely, professionally installed. The cupboards are quite well built."
"Very high quality finish and top appliances (which where price matched + beaten!)."
Cons:
"We have already noticed paint coming off edges and corners here and there, that need touching up with the supplied pen."
"I am concerned about the longevity of the painted finish. Time will tell."
"Latest problem is one of the drawers has dropped, due to only ONE screw being inserted in each of the fixings instead of the 3 that are clearly required."
"I was disappointed when I found that we had been sold a flimsy cutlery inlay for the drawer at a whopping £12."
"I haven't given 5 stars because we had issues with the measurements (3 times). Short story... they got it wrong, even though I said it was wrong."
"I did have to replace a few doors as silver sheen on a few doors but wren were happy to replace these with no problems."
"All in all, the kitchen is nice, but the issues we faced to get to this point were not worth it, so we wouldn't recommend Wren."