Wren Kitchens Maidstone Reviews Summary

Customer Service

Pros:

• "Great service from Wren kitchens from design stage until delivery and after care."
• "The designer spent plenty of time listening to our wants and needs."
• "A brilliant service from the moment I walked through the door."
• "Fantastic service from start to end. Richard is a credit to wrens at Maidstone."
• "The staff at this store are extremely friendly and I wouldn't hesitate to buy from them again."
• "Customer service were also very helpful and sorted out my queries in a friendly manner."
• "The service was brilliant, nothing was too much trouble."

Cons:

• "Unfortunately customer service is appalling if you are lucky enough to get through."
• "And there was a lack of continuity in the sales team which has resulted in poorer after sales service than I would expect for such a major purchase."
• "Customer services aren’t great either as no one in any power is available and they never call you back as promised."
• "Wren Kitchens never respond to emails or phone calls."
• "Customer service and after sales were non-existent."
• "Getting through to the customer service team was (and indeed is) an epic challenge in itself."
• "Absolutely disgraceful customer service thereafter."

Design and Installation

Pros:

• "The kitchen fitters were very efficient; we anticipated it would take them 3 - 4 days but they did it in less than 2 days."
• "The kitchen came fully assembled with doors on them made installation so much easier."
• "The design and ordering process was straight-forward, supported by the visualisation tools which were really useful."
• "Excellent design service. Great attention to detail including best use of tricky spaces."
• "Very helpful designer who worked with us to transform the dated, cramped kitchen we had knocked through into a spacious open-planned space."
• "Our consultant Richard was so helpful, patient with us given the number of changes we made and available whenever we needed his assistance."
• "Our designer John was brilliant. He was extremely helpful with good knowledge and attention to detail."

Cons:

• "There was lack of clarity about the connection of the integrated appliances - I ended up getting someone else to do this."
• "One of the cabinets cuts across the door into the kitchen and another sink cabinet was wrong size!"
• "Total shambles. Installer has next to zero communication and Wren did not even send enough supplies to finish the job."
• "Plumbing and electrical issues too that weren’t voiced in initial survey."
• "Basically it was all a good experience until installation then all seemed to go a bit wrong."
• "Kitchen design software not fit for purpose; took in excess of 6 hours to plan kitchen due to poor software."
• "The only downside was the installer they supplied, soon sacked him and got my own which made the process so much better."

Product Quality

Pros:

• "The units are very sturdy and deep, and the kitchen looks far more expensive than it actually was."
• "Most of the appliances were around 25% cheaper that elsewhere for the same models."
• "The quality of the units and work surface is superb, as is the finish on the fronts, which is proving incredibly durable despite being a semi-matte black finish."
• "Now that the kitchen is in we are so happy with the quality and condition of the units and worktops."
• "Good quality kitchen at a very good price."
• "The quality is second to none."
• "Finished product is excellent quality and look superb."

Cons:

• "It looked lovely when it was first installed but fast forward 3.5 years and all the cupboard doors and the peninsular tongue and groove surround are delaminating."
• "The corner/larder unit was also damaged."
• "The dishwasher arrived bashed and dented."
• "Several cupboard doors have scratches and peeling."
• "The fridge freezer unit was badly damaged - it looked like it had literally been dropped off the back of the delivery lorry."
• "Kitchen finally arrives over a week late but is incomplete. Of the bits that did arrive most of it was damaged."
• "Major defects with cabinets!"

Delivery and After Sales

Pros:

• "Delivery was quick, the 3 man delivery team were all very professional and friendly."
• "Items came well packaged and delivered with a smile."
• "Kitchen ordered & delivered on the date that had been advised."
• "The delivery drivers were on time and brought our kitchen inside quickly and carefully."
• "Can not fault after sales service, had a few problems, which you would on a large project like this but, they were quickly resolved."
• "From the point that we went into plan our kitchen to when it was delivered and the after care service, the customer service was excellent."
• "Once again, Richard was brilliant from start to finish helping us design our new kitchen."

Cons:

• "We have been constantly hassled to book dates for templating even before the kitchen was delivered."
• "Our kitchen didn't turn up. They said we were not home when we most definitely were home."
• "When the kitchen finally arrived there were numerous chipped doors."
• "He ended up being 350mm wrong in measurement."
• "The Furniture Ombudsman found in my favour and Wren have agreed to pay me £1740 i.e. the lowest quote I got but I’m happy with that as that was my original fitter’s quote!"
• "Our 2 year old kitchen needs replacing but there is no acceptance of responsibility or any common sense from anyone at the moment."
• "Worktops outsourced to a company called JRotherhams. Appalling craftsmanship!"