B&Q Friern Barnet Reviews Summary

Customer Service

Pros:

• "He listened to my requirements and constraints and came up with a nice design."
• "There was a nice chap there called Nick, who had the time, was patient and helpful."
• "One lady in particular (whose name was Alice) was extremely helpful and attentive."
• "I would like to thank Leo, the Store Manager at Friern Barnet B&Q store."
• "I had a good customer experience at the end from these two along with some good laughs with Louis."
• "Thank you Sam. And all the staff. Gosh you are an amazing group of people."
• "Best B&Q ever I went to the garden centre to buy some compost and i meet ALEX he helped me a lot and explained me everything i need to know i think this guy needs raise on the salary best guy ever 5 stars ✨ thanks ALEX 👍"

Cons:

• "Worst b&q store!!! They sold me a broken used garden umbrella with missing parts."
• "Appalling service. Needed help buying 10lrs of paint."
• "Been there to look for some locks for my door. Could not find it, ask someone to help me but he could not be bother."
• "Terrable service. My 75 year father asked for help to load heavy compost bags into car and was told 'WE DO NOT PROVIDE Service'."
• "We know it is difficult for staff at the moment, but our third visit and each time staff disinterested, unhelpful."
• "Very poor customer service. Staff appears to have low morale and doesn't seem to want to or bothered to help."
• "Poor and useless staff; Not helpful at all."

Store Layout & Stock

Pros:

• "This B and Q has a good selection of stock. And reasonably priced."
• "Well organised during the pandemic. As B&Q’s go it’s well stocked and proximity to Muswell Hill makes the staff be extra nice."
• "Although, the store has more stock than most."
• "The indoor plant section is stocked better than most."
• "A reasonably sized store that is well layed out and not as busy as some stores."
• "The store is now clearly well laid out with clear signage."
• "Large Garden stock and always has a good range of products with new stock available regularly."

Cons:

• "Painfully slow queue in the carpark to get in, then a maze to direct you the first couple of aisles."
• "Large range, but you can never be sure what’s in stock by looking online, as their stock control is very poor."
• "Lots of items out of stock and still not restocked after over a month, when asking staff no one seems to know anything."
• "The store is a mess and poorly stocked."
• "Massive queue, staff stood around doing nothing, only 2 tills open."
• "Usual B&Q. I've never queued for such a long time."
• "Nothing of use in this shop having queued for ages and then taken on a wild goose chase to exit the shop empty handed, unnecessarily long one way system not at all disabled friendly and not needed when there's no queue inside."

Online Experience

Pros:

• "I was able to pick up a 'click and collect' order of some paint which I am using to help me past the time while we are in lockdown."
• "Free parking, excellent range of paint and wallpaper, soft furnishings."
• "Their click and collect service is hit and miss."

Cons:

• "Terrible handling of online collect in store order today."
• "Tried placing an order online, what a fiasco it is a terrible site."
• "I did a Click and Collect. My order wasn't ready."
• "Another 15 minute wait as the two young men could not work out how to issue a credit note."
• "Their click and collect service is hit and miss."
• "After five days I received a phone call they had no more soil and were not able to offer a substitute so I said I didn’t want to pay a delivery charge just for the pots."