Harold Wood Urgent Treatment Centre Reviews Summary

Staff Attitude

Pros:

• "The nurse was also very efficient and helpful."
• "Really lucky to have this walk in centre close to home, especially for my little one who, thankfully, doesn't have to wait 8 hours at the A&E when needed."
• "The lady manager who is incharge of the GP side is really nice."
• "Took my son who hurt his hand and we were seen immediately by a really lovely, friendly nurse and waited just 10 minutes for an X-ray and only another few minutes for the results."
• "Really helpful and friendly staff working under a lot of pressure."
• "Everyone who dealt with my treatment was professional and friendly."
• "Thank you again to the lovely receptionist lady!"

Cons:

• "Absolute chaos. Is it that hard to be greeted properly and professionally?"
• "No empathy whatsoever."
• "Very appalling service the place is being run completely wrong."
• "Would give no stars if I could - receptionist is so rude, my husband is diabetic and told her he is in severe stomach pain and cannot eat which is dangerous as he is a diabetic and she said what has that got to do with anything?!"
• "Rubbish receptionist 🗑, Rude receptionist, unhelpful, She does not seem she wanna do nothing Lazy."
• "The staff gang up on you, when you have a legitimate appointment from a doctor's assessment on 111, they try to dismiss you."
• "Lazzy personal who don't care abaut you at all. Just passing the problem from one doctor to another."

Service Efficiency

Pros:

• "Consultants were nice and informative and within 20 min we have left the building."
• "I only waited 2 hours from booking in to leaving."
• "Went here on a Saturday late morning, free parking, was seen in 10 minutes - whole visit took just 20 minutes including registering my car for the car park."
• "I wish i could give it more stars! We attended there today with a fractured wrist accident for my little daughter and the staff were amazing and professional."
• "The Dr was thorough and i did not feel rushed."
• "I didn't have to wait long before I was seen by the nurse and then x-rayed and then seen again by the same nurse."
• "Honestly can’t fault the service and treatment my little boy received last night. Staff were professional and reassuring. We were seen promptly and very grateful that we could be dealt with here rather than having to wait hours at a&e."

Cons:

• "After arriving at 11am just to get a repeat prescription, waited in line, standing the entire time, had a 2.5 hr wait just to see the nurse."
• "Don’t waste your time got turned away last night after waiting a few hours as they had no staff."
• "Also not enough seats was left standing with my baby for hours."
• "I was left waiting almost 2 hours between a triage and a nurse because of a system error."
• "2.5 hours later and still not seen, i went back to reception and asked how much longer, she said 4 more in front of me."
• "Useless receptionist, my little one is sick they told take to George hospital husband not agree with suggestions they make him wait for 5 hours."
• "been here before it opened was 8th in queue and still sitting here..."

Facility Quality

Pros:

• "The only thing good about this centre is the Car Park."
• "Lots of parking available, overall a good clinic."
• "Full marks for parking, sadly my appointment with the nurse who was due to remove my stitches was unnecessarily unpleasant."

Cons:

• "This place is absolutely appalling."
• "The experience we had was awful, the staff seemed lost, waiting was over 3 hours."
• "Most inefficient walk in service ever!"
• "What we weren't told at Harold Wood however is that as we didn't register our car in the car park (even though we were turned away!!!) we received a fine for parking there for 30mins."
• "Complained about this website, no telephone number that works at all, the number on the website is not working or in use - so avoid using that too - apparently it's owing to it being a walk in clinic which is why you cannot book at appointment!"
• "The reception staff are more preoccupied with themselves and when asked a question will just point at the sign informing you of a possible wait time."
• "was told by the rude receptionist downstairs, to go upstairs as no clinics just walk in, upstairs no reception & not very clear where to go....needs someone up stairs that knows what they are doing and receptionists need a course on customer care & politeness."