McDonald's Reviews Summary

Staff and Service

Pros:

• "Very nice staff- especially on front, a lovely young girl named Alishba is always friendly and is a prime example of good customer service as she goes out of her way to ensure all customers are satisfied and always has a smile on her face while doing so."
• "The staff were very professional in dealing with them swiftly to not cause any commotion or unrest to any other patrons."
• "Really good service that is quick and pleasant."
• "A very good latte served promptly by Sarah, a credit to the team."
• "Whilst waiting for my order a watched one of your employees go out of her way to help someone who needed a hand."
• "The woman who took our payment was so kind she added extra cheese for us at no extra cost."
• "I was very grateful to Shahid the manager who took a worry off my head."

Cons:

• "Our whole meal was ruined when we got home 2 of the burgers had no fillet in there."
• "Need to sort out their rat issue."
• "Dreadful do not order from here food arrives cold and inedible staff are slow and unfriendly Avoid at all costs."
• "The manager Shibli and his staff are extremely rude."
• "Some staff are very rude."
• "He was rude and did not want to listen."
• "Incompetent staff. Requested extra pickles. Obviously in their eyes that means no pickles but loads of lettuce."

Cleanliness

Pros:

• "A McDonalds. Enough said. Clean and bright eatery. Well stocked and clean self-service station for sauces and napkins etc."
• "The place is superbly clean and the staff are brilliant."
• "Still, apart from offering identical stuff everywhere the places are almost always clean, this one definitely is, spotless car park too."
• "Toilets were very clean."
• "The dining area was clean, fresh, and bright."
• "Every table clean and floor well swept today."
• "The building itself is well maintained and always clean."

Cons:

• "The restaurant is dirty and tables not cleaned."
• "This must be one of the worst mcdonalds in the country."
• "This mcdonalds is unusable in its current state."
• "The toilets were covered in fecal matter last time i visited and I told a worker he laughed in my face."
• "I have seen a lot of rats running around in their car park."
• "The place has gone downhill since their previous manager left, too many kids hanging around."
• "Work round the corner and this is the worst McDonald's I have ever used time and time again items missing from the order."

Food Quality

Pros:

• "5 star is of course relative but in terms of experience the service was efficient using the drive through despite being busy, order was prepared quickly and staff were courteous."
• "One of the better McDonald's I've visited with the food always been hot and fresh."
• "Fries were fresh and hot."
• "The food was hot and super fresh, which made a nice change."
• "Burger was nice and hot, freshly cooked, fries also hot."
• "As far as the food is concerned it was typical McD simple down to earth you know what your going to get, i cant fault the food or service it was hot and prompt so happy customer no complaints."
• "Food is always great I go there most nights after work food is always tasty."

Cons:

• "Wrong burgers and cold fries and coffee."
• "Food never really hot. Burgers fall apart when you pick them up buns are soggy."
• "50% of my order was either missing or incorrect. When food arrived correctly it was cold and unappealing."
• "Ordered a veggie meal from here in store. Came home to have meat in my burger even though it was in a veggie burger box."
• "The food is barely edible."
• "Terrible, fries were cold and horrible, we ordered veggie wraps all round and you could tell that the patties had been cooked well over 2 hours prior."
• "The food is always freezing cold, always items missing not just sauces but whole meals missing especially when going through drive thru or when delivered."