Winning Smiles Dental Surgery Reviews Summary

Customer Service

Pros:

• "The reception staff were also very friendly, helpful and professional."
• "Dr Jonathan Woods, the customer service was warm, friendly, efficient and second to none."
• "All the staff are kind, caring and very supportive."
• "The ladies on reception are really friendly and welcoming."
• "I can't compliment Denise and her reception team enough, always professional and friendly."
• "Denise who I spoke with on the phone was the main reason that I chose to go with Winning Smiles."
• "Everyone was nice in the clinic highly recommended I’d give 10 stars if that was an option!!"

Cons:

• "Completely messed up my teeth and customer service is disgusting and was assaulted."
• "Not happy with treatment received recently and after I gave feedback this was dismissed by staff."
• "Customer service appalling. Waiting time for appointment unacceptable."
• "I am extremely disappointed with the customer service that i have received in my last visit and i have been made to look like a mug!"
• "Its clear to say they are only there for the money and not to help out their clients at all."

Treatment and Results

Pros:

• "The result of all my treatments exceeded my expectations and I'm very happy with the results."
• "During the treatment I always felt at ease, never had any pain."
• "The implants fitted perfectly and all work was carried out to the highest standard."
• "I now have a beautifully matched new front tooth on a strong solid implant."
• "I am so pleased with my results and the service at winning smiles was 5*."
• "I recently had an Orthodontics treatment at Winning Smile to correct my crowded teeth and I am absolutely happy with the result."
• "I am now the proud owner of a set of teeth i can show off."

Cons:

• "Teeth looks the same after braces taken off. Complete waste of time and money!"
• "The hygienist rushes treatment and doesn't do a good job."
• "I was in and out off winning smiles in under 10 minutes, i feel i was just rushed through as quick as possible and there was no real care for my teeth."
• "He then decided to go ahead and do another 2 X-Rays which i was then charged for when i didn't give consent for!"
• "So after a couple of years of getting my teeth whitened... they could not give it to me any unless I had a check up at £69."
• "Over-inflated 500% margin uplifts in comparison to other dental practices."

Professionalism and Comfort

Pros:

• "Just joined as a new patient, was terrified of the dentist before hand, but was put at ease from the off, everyone was very welcoming and incredibly friendly."
• "I wouldn't hesitate to highly recommend this practice for dental implant surgery."
• "They're friendly, keep you well informed, and do their job well."
• "Made me feel relaxed and comfortable."
• "Dr Andrew Fennell was understanding when I told him how scared I was and made me feel comfortable from the beginning."
• "All the staff were extremely professional and put me at ease."
• "They advise you on best options for you."

Cons:

• "Had appointment for 3pm on a Wednesday... was told that I had lost my deposit, and would have to pay again."
• "I will not be going back to this dentist even in an emergency!!!"
• "I had a emergency appointment with winning smiles, i was in a lot of pain with this tooth and was told that it needed to come out but they could not do so under NHS appointment I had so he done a temporary filling."