B&M Store Reviews Summary

Shopping Experience

Pros:

• "Amazing bargains and my basket filled with goodies."
• "Huge store with lots to choose from managed to find what I wanted."
• "The store was very well laid out. Plenty of space between aisles."
• "A good store when they do have stuff in stock."
• "Large store, lots to buy with a variation from lots of departments to choose from."
• "Love this store the products are reasonably priced they're on trend."
• "Always enjoy visiting B&M. Have lots of branded food cheaper than the supermarkets."
• "Love this shop lots of bits to choose from all at very good prices."

Cons:

• "The store was very untidy, staff stood in the way of the display I was looking at."
• "It is getting difficult to negotiate my way through the aisles."
• "The shelves are usually fairly neat and tidy in there but there are always boxes and trolleys blocking up open spaces."
• "Staff training on customer service and how to represent the business, is also essential. It's really letting this great store down."
• "The clientele here are very low end and there are often people fighting in the aisles."
• "Empty shelves for the most part yet very little queues."
• "Only been here once had hardly anything bedding wise and toy wise."
• "B&M website gives you false hope as when you go in this particular store they never have anything."

Customer Service

Pros:

• "Very very impressed with Aya on the till. She is a breath of fresh air- so polite and eager to help."
• "The staff at B&M Catford are on the whole friendly and helpful."
• "Staff was very helpful helped me call a taxi and actually helped loaded my heavy items."
• "I was running around B&M looking to purchase lots of toys for a school competition. Sandra was amazing."
• "Thanks to the lovely lady who gave me some (her) water today and a place to sit for a moment."

Cons:

• "The guard on the door was really rude and kept watching me as I was shopping which made me feel really uncomfortable."
• "Terrible customer service, staff are not helpful especially the ones on the tills."
• "Girl with the tattoo on her neck that says loyal is the most bad mannered miserable young lady."
• "Rude staff, Very unhelpful, Just heard a Member of BM staff, Talking about me behind my back."
• "Although B&M stores provide great products this store has the worst staff members in all my retail experience."

Product Range and Quality

Pros:

• "Cheaper than dunelm and can find some great bargains. Great range of items from food to cleaning."
• "So many products and sections to choose from. Homeware, toys, and food sections."
• "Great deals available lower price on many supermarket goods stock is random and sometimes what you purchased last week will never return."
• "Fantastic range of products and prices. There is always free parking available."
• "A huge variety of products is available to cater to everyone. Very helpful staff and an outstanding customer service."
• "Good selection, but very hectic. It's also not great that customers are allowed to open bedding items."
• "Your standard discount shop. You can find a variety of dried food, a small selection of refrigerator items."
• "Great range of household and various products at very good prices."

Cons:

• "It's alright, they have a lot of stuff not necessarily good quality, some bargains with food stuff."
• "They show things online on their website but none of their stores have the items and there is no way to tell which store has the item."
• "A bit untidy and some products dont have the price tag staff is ok some dont want to bother."
• "Dissapointing range. Either cheap and poor quality or normal high st prices. Bad customer service as well."
• "Don't bother going to this branch if you're on the lookout for their imported chocolates that you can't usually find in the UK."
• "This one is great for food and small household items, but I have been to others that have a whole furniture section."
• "I found some of the things in store was only one penny different from supermarkets prices I couldn't get what I wanted."
• "Been to a few didn't think much, but was very impressed with this store staff helpful got some really nice bits."