B&M Home Store with Garden Centre Reviews Summary

Store Layout and Product Range

Pros:

• "Spacious large chain home store, a sort of home supermarket, with own car parking area and a garden centre."
• "Wide range of nice quality products and always something new something surprise."
• "Stocks a good range of items for the home, as well as a small garden centre attached."
• "Loved this place, they have two floors with so much space in all directions."
• "B & M is a store that sells just about everything apart from adults clothes, you can get toiletries, curtains, toys, garden essentials, furniture and electrical goods."
• "This store has so much more than i thought, I'm used to the small B&M closest to me, which is ok but seams to stock more toys than anything else."
• "Huge store that pretty much sells everything under one roof."

Cons:

• "It's got a bit of a grotty feel to the store, but it is full of very cheap household wares."
• "Parts of the store are a little disorganised though, with some departments such as soft furnishings and bedding really quite a mess."
• "The store was very messy and unorganised."
• "Seemed to be very chaotic and filled with what i can only describe as cheap tat, if that's the correct phrase. Garden centre poorly stocked."
• "Most of the plants are all dead & the garden centre is really poorly maintained and they are selling dead plants at full price."
• "The shop was very dusty, old fashion, need updating."
• "This must be worst run shop I have ever been in."

Customer Service

Pros:

• "Really happy with their customer service. Definitely recommend."
• "Staff I have dealt with are on the whole quite helpful if you can find them."
• "Staff were helpful though they were busy."
• "Friendly and helpful staff always plenty of stock at good prices."
• "Staff that were there was very helpful, store is well stocked and has a upper floor, prices very cheap, car parking is ample."
• "Loads of staff on the floor to help especially if you need to ask them for the price of an item, they’ve all been friendly."
• "Very helpful staff."

Cons:

• "The garden worker again for the 3rd time was very unhelpful and did not want to work, walking around with a face on."
• "Worst store i have ever seen, massive queue but only 2 staffs at the till."
• "Shop is well equipped has 2 floors and lots of items only downfall is some staff are rude, very unhelpful and well as for the 2 current managers I don't know how they got their job titles utter useless."
• "Their lack of knowledge, incompetency etc. costs their customer wasted time, and money."
• "I am finding that the customer service is extremely poor and all staff including management need training."
• "The snaking long queues during peak hours and dire customer service somewhat tarnish the overall shopping experience."
• "All the staffs are very rude, no customers services."

Pricing and Value

Pros:

• "There's plenty of everything and very reasonably priced too."
• "Good variety of goods, excellent value, clean and tidy with plenty of staff filling up the shelves."
• "Brilliant shop and reasonable items with reasonable prices."
• "Amazing store with great bargain for home items like throws and cutlery etc."
• "It's a real treasure trove from stocking the pantry with groceries, to accessorising my interior or fixing my garden B&M has it."
• "Prices are as you would expect very reasonable."
• "Very well stocked store over two floors."

Cons:

• "They have cheap products but be careful as is not all that are quality or worth wasting money on especially the delicate stuff (glasses object etc)."
• "Sadly prices have rocketed."
• "Just know most of the stuff sold are not quality."
• "Very inferior/poor quality goods and most things are overpriced."
• "Great for kids toys however I have not always been happy as sometimes the items are either broken or dont work."
• "It's something in between wilko and pound stretcher. Some items are just a pound more expensive."
• "You can find some great bits, but shop needs updating, all trolleys were broken last time I went there."

Facilities and Accessibility

Pros:

• "Spacious large chain home store, a sort of home supermarket, with own car parking area and a garden centre."
• "Trolleys available outside."
• "Huge store with large free carpark."
• "Parking available, disabled access, disabled lift to upper floor."
• "Love how accessible they are so you don’t have to worry if you have a buggy or in a wheelchair."
• "They offer free parking too."
• "Car parking is ample."

Cons:

• "Everytime I come here there are never any trolleys available!"
• "The lines in this car park are barely visible on a good day as the surfaces has more craters than the moon."
• "The lift to go upstairs terrible not even maintained dirty and did not feel safe."
• "They only have 10 trolleys which run out quickly."
• "Not very good shopping experience, there is a only 5 parking space for the disabled permit holders,so had to park quite a bit away from the entrance."
• "Be aware the car park states for B&M customers but VERY small print comes with a time restriction."
• "I got a parking ticket for £150 pounds for supposedly overstaying which I categorically did not."