B&M Home Store with Garden Centre Reviews Summary

Accessibility

Pros:

• "The security man helped bring up my granddaughters pram."
• "So much space upstairs."
• "Aisles scattered with boxes which would have caused issues for wheelchair users."
• "No sign, no apology!"
• "The lift was blocked off."
• "The lift is always out of order!!!"
• "The only problem was that the lifts weren't working, so it was only accessible by stairs."
• "Very difficult place to shop if you have a pram."

Cons:

• "Wasn't able to go upstairs due to an out of order lift."
• "I am a wheelchair user... struggled to get around some aisles due to stock left in the way."
• "The furniture is upstairs so you can't take your trolley up to get a piece of furniture!"
• "How are disabled people able to get up the stairs."
• "...find out [the lift] was out of order!"
• "...the lift was broken and I am disabled so couldn't use their upstairs section."
• "There's no lift or escalators."
• "Every time I go in the lift tends to be out of order."

Pricing and Billing Issues

Pros:

• "A wide range of stuff and great prices."
• "You name they sell it, and at great prices."
• "This is the 3rd time this year that I’ve been overcharged."
• "...the prices have increased quite a lot for most people."
• "It's a lot of shop selling a lot of rubbish!"
• "...customer service has been affected dramatically."
• "...the prices displayed is incorrect and done by their own staff but they still deny this."
• "...the checkout queue. I saw more staff emptying boxes than operating tills."

Cons:

• "The last few months, there have been dozens of missing shelf prices in each aisle."
• "Not impressed. This is the 3rd time this year that I’ve been overcharged."
• "NOTE - I found a few stores and supermarkets are doing these dirty tricks- the price advertised on the shelves are different to what you pay at the checkout."
• "...prices displayed on the shelf are lower than the price you pay at the tills."
• "...I encountered this issue or problem. B & M stores are unable to get their prices correctly matched to the products being sold."
• "...why tickets haven't been changed, OR till staff are not automatically flagging it at the till for a manual price override as they are aware of the issue...?"
• "Every time I've been in this place the till queues are horrendous."
• "Be careful... Prices on shelves are different to till price."

Customer Service

Pros:

• "He was very friendly as was the checkout lady."
• "The person on the till was lovely and friendly."
• "Always nicely stocked and tidy."
• "Had a good laugh with the friendly staff."
• "Such helpful friendly staff - very impressed and thanks to staff."
• "Staff are always really friendly."
• "All staff was lovely and kind and was very helpful."
• "The lady who was helping us with our shopping went above and beyond."

Cons:

• "...it's hard to find staff to ask the prices anyway."
• "...there was a member of staff near the lift and I did ask how was I meant to go upstairs with my baby and the pushchair, and he looked at me and said 'well you can’t'."
• "The person running the tills wasn't surprised when I said about being overcharged for paint."
• "...the staff don't want to help, we were looking for shoe polish and ask 3 members of staff and none wanted to help."
• "...the staff were unhelpful, rude, there was no social distancing...".
• "...I told the store manager he didn't seem to care."
• "...the manager and all customers behind me in the queue to be refused the alcohol."
• "...I get stuck at the tills for ages. There is no customer service desk...".