Cineworld Cinema Chesterfield Reviews Summary

Staff and Service

Pros:

• "The staff are really lovely and handle complaints well."
• "Staff are always friendly."
• "The staff was very helpful."
• "The staff are lovely and will happily have a natter with you about films when it's not too busy."
• "Staff behind the counter are brilliant and couldn't be more helpful."
• "The young girl serving on the food counter was exceptionally polite and attentive."
• "The staff are friendly and keen to get you served, quickly to view your film."

Cons:

• "One staff member called Jack was very rude and sounded fed up I strongly disagree with his attitude."
• "This manager, WILL! Was not understanding one bit of the situation."
• "I think staff need to be taught how to talk to customers because almost every time I go. They are very rude."
• "Been a few times and customer service varies, went on thursday (14th nov 2019) and the staff just stood there when they could of been serving us so my mate was annoyed as we had to wait 10mins to get served."
• "Called customer services after having a terrible email response, asked the representative no less than 18 times to put me through to manager, point blank refused and put the phone down on me."
• "Customer service isnt as good as other places."
• "The staff behind the counter are so slow here, it's literally took us 20 minutes to get popcorn and there were 2 people in front of me !!"

Cinema Experience

Pros:

• "He really enjoyed it, he loved the whole experience."
• "Thank you for a great experience for all my 3 grandsons their Mum and Dad as well as myself (Nannie) & Grandpa all for my eldest grandson 9th Birthday."
• "So overall it was a very good experience."
• "The cinema assistant Abbey was happy to involve the children in the game and issued our winning coupons for free 2d cinema ticket and free regular drink."
• "Wonderful stain glass entrance to Chesterfield Cineworld. Great place and night out."
• "Love to big screen. I recommend unlimited card as you can see what you want when you want for a monthly fee."
• "An enjoyable experience. Close to home, easy to park, clean environment and friendly staff."

Cons:

• "The overall cinema is a bit dated is the best way to put it."
• "Cineworld is not a great cinema experience."
• "Cineworld continues to provide a substandard cinema experience."
• "Cinema experience was average, wouldn't rush back."
• "Just come out of cinema as marvel avenger 3d was not calibrated and missed beginning and continuing going on and off even after been told from beginning."
• "Walked out after 20 mins. Metallica concert was an absolute waste."
• "Well our Downton Abbey experience was spoiled somewhat by the loud booming noises coming from the cinema next door."

Facilities and Cleanliness

Pros:

• "For all the icecream lovers there is a Baskin Robin, popcorn for that favourite movie; after all every movie deserves popcorn right🤗."
• "They always up to date with the latest technology as they have an arcade and special machines to pay with a card and also a whole corner dedicated to sweets!"
• "The cinema was clean, well equipped and had very friendly and helpful staff."
• "It was clean and had a friendly atmosphere."
• "The venue is also kept very clean."
• "There are two toilets however, which are very well maintained."
• "The premises were super super clean and staff were very helpful and friendly."

Cons:

• "Also the cleanliness of the toilets and public areas are atrocious!"
• "Was rather shocked to find sweets on the floor and empty soft drink bottles along with a pile of popcorn which obviously hadn't been cleared up from the previous viewing!"
• "Our 2nd home 😉 but they need to check the toilets more often, as they are often dirty with rubbish on the floor, wet floors (especially after kids club) & more often than not, no soap in the dispensers."
• "Generally looking worn out and dirty."
• "The floors are sticky and in desperate need of ripping up, the seats are absolutely shocking."
• "The toilets are regularly out-of-order or just badly maintained and dirty."
• "I would have given it more stars if it wasn't so dirty."

Seating and Comfort

Pros:

• "Seats are not the most comfortable but you do get better leg room in the bigger theatres."
• "I found the seats in Screen 2 to very comfy with adequate leg room."
• "Seats comfortable enough."
• "Comfortable seats."
• "It's clean and comfortable."

Cons:

• "Uncomfortable seats that have no padding left and are poorly positioned for seating because they are old."
• "Man the seats are so un-comfortable, spent 2 hours with drink holder sticking in my leg."
• "Seating in the cinema is not great you seem to sit in sunken seats which I found are not that comfortable."
• "Rips in the seats and a sticky floor make for an interesting cinema experience."
• "The seats were the most uncomfortable I’ve ever encountered."
• "Seats are uncomfortable with fixed arm tests and there really is more leg room on a Ryanair flight."
• "Seriously, it's cold and the seats are really not very comfortable."

Accessibility and Parking

Pros:

• "All fully accessible apart from large heavy doors throughout."
• "Free parking. Lots of restaurants around too, though this does mean the car park gets busy early evening."
• "Plenty of parking spaces and near to McDonald's and other eating places on the industrial estate."
• "There's plenty of available parking outside on this complex."

Cons:

• "The car park is far too small."
• "Parking is ok but carpark soon fills up as it's a little on the small side."
• "Getting into and out of the car-park is generally difficult as traffic merges with the McDonald Drive through and tends to get snarled up around the small roundabout."
• "Only real problem is access by car - bad bottleneck to access cinema, McDonalds and everything else on the site."
• "Getting into the carpark can be blocked by queueing mcdrivethru customers."
• "Received a parking charge notice for overstaying the 5 hour limit."

Value for Money

Pros:

• "Well maintained...friendly staff on hand...great choice of films...little bit expensive but we have the cineworld cards which is worth it if you visit often..plus you get percentage off food and drink 😁"
• "If you have a three sim card, download the three Plus app and then get £3 tickets for the weekend instead of paying the high prices."
• "Prices were amazing as well. We paid around £10 for 2 adults and one 4 year old."

Cons:

• "Extortionate food and drink prices."
• "The prices of the Pick'N'Mix sweets, Popcorn and refreshments were extortionate!"
• "Expensive, so very expensive."
• "Cineworld are not the cheapest of places to watch a film."
• "Just a little pricey on food and drinks so only 4 * from me."
• "Can't believe how much we were charged for 2 packet of sweets."
• "£60 parking fine for visiting and watching 2 films on Halloween, disgusting."