Halliwell Jones Warrington BMW Reviews Summary

Customer Service

Pros:

• "I have always received great service Halliwell Jones Warrington."
• "I am very pleased with the after sale service provided to me by the above branch."
• "The staff in the service department, especially Andrew, were absolutely brilliant."
• "Every member of staff I dealt with answered all my questions and their knowledge was second to none."
• "best class customer service, friendly staff, very professional service and a detailed report."
• "Many kind thanks to the Halliwell Jones Warrington BMW team, stay legendary!"
• "Hospitality & Customer Service Was Great, Would Highly Recommened."

Cons:

• "Totally flabbergasted at how bad a BMW dealership can be."
• "Very bad experience with Halliwell Jones Warrington BMW during my first service."
• "Absolutely shocking service!"
• "Shocking Customer Service!... Collected the car to find it had been washed and covered in swirl marks and destroying the ceramic coating!"
• "TERRIBLE MANAGEMENT! Today I purchased a 5 series from Warrington."
• "Shocking salesmen. We came in today and asked one of the guys if we could look at one of the used cars outside."
• "Terrible customer service. Couldn’t even repair a recall correctly, sent my wife away with a faulty car."

Sales Experience

Pros:

• "Just bought a 4 Series M Sport from Halliwell Jones in Warrington."
• "Me & My Partner Travelled From Newcastle To Purchase a 4 Series, Mark Wilson Made The Process Fast, Easy & Simple."
• "Excellent Staff, Mark Wilson was a very experienced knowledgeable and friendly member of the used car sales team."
• "Mark Wilson was the salesman and was brilliant. Nothing was too much trouble."
• "Probably the best dealer for BMW in the north west. Staff are knowledgeable and service centre is always helpful."
• "Congratulations to Donna Hughes for a perfect Sale!"
• "I would %100 recommend both Mark and BMW Halliwell Jones Warrington to anyone."

Cons:

• "I'm disgusted with the service I've received and I won't be paying over £400 which is a joke."
• "The HOB is way out of his depth in the role he is in and needs re educating on respect to people around him."
• "AVOID! Listen to the other reviews and don’t trust the BMW logo above the door - complete incompetence."
• "Never been treated so bad by any dealer from any brand like I have been in here."
• "I would not recommend this place to anyone."
• "Very poor customer care."
• "Don’t be fooled into thinking buying a used BMW from here provides any assurances."

Facility & Amenities

Pros:

• "Showroom was clean and well lite."
• "Wheelchair friendly showroom."
• "The staff is very friendly and they showed very warm welcome every time I visit."

Cons:

• "Limited parking is the only downfall for this garage."
• "I was disappointed by the level of care displayed by member of staff noting damage and marks on customer cars."
• "Guy at desk interrupted me to answer the phone whilst I was talking to him, shockingly rude."

Communication & Responsiveness

Pros:

• "They kept in touch with when my car will be ready and the updates about how and what is happening with my car kept me well informed."
• "Let's just say the deal was done and another thing that impressed me about this salesman, we had only spoken briefly over the phone and yet a deal was done."
• "Impeccable professionalism from Service Advisor Anna W. (& colleagues), very kind & friendly experience."

Cons:

• "I contacted Halliwell Jones and they informed me I would get a call back, I did get a call back, but felt the person who called wasn't overly concerned about said nail in tyre."
• "I don’t think the receptionist, service dept. and management have any coordination."
• "They asked for contact details so someone can call me, I provided these and had no call back."
• "I would advise anyone looking to visit BMW in Warrington to buy a car or to have service work done, seriously reconsider."
• "I then rang about 12 times throughout the day, no one answered and was put back through to the automated options page."
• "Did not reply to one single email I sent them."
• "After calling 4 times on the same day and spoke to the sales advisor once and the receptionist twice requesting a call back every time, of course I received no call back."

Quality of Service

Pros:

• "Sent car in for repair after a minor bump (not my fault) they dealt with insurance etc and did a fantastic job, car was ready exactly when they said it would be, really happy."
• "Thoroughly enjoyed the test drive the car was absolutely perfect, couldn't fault it."
• "Great service when it comes to the recall work."
• "The car was booked straight away and fixed within one day."
• "Recall work completed in timely manner and inspection diagnosed and repaired free of charge due to simplicity of repair after diagnosis."
• "Even valeted vehicle upon collection."
• "The Halliwell Jones cover is more comprehensive than BMWs so job was completed free of charge."

Cons:

• "Collected my car, they’d used nearly a full tank of fuel, for a warranty job!"
• "Shame they hadn't run the vac over the inside as its the little things that count when you've just spent a lot of money on a major service."
• "Labour rates for servicing are very high at £220 per hour."
• "They also failed to adjust headlight aim as I had asked."
• "Service awful."
• "My recent experience was really disappointing. In my case they refitted the bumper of my 640d badly."
• "This company failed to repair a faulty transfer box (x-drive) under warranty."