The Pullman Folkestone Reviews Summary

Food Quality

Pros:

• "The food was delicious and reasonably priced."
• "The food, all locally sourced and made on premises looks fabulous."
• "The fish and chips with the spicy minted mushy peas are out of this world."
• "Absolutely love the fish and chips, lamb, beef, pie, and huge onions rings."
• "Great locally sourced food. Big portions, loads of veg. Good value for money."
• "Food excellent and good value."
• "The burger and steak were two of the best meals I've had in the UK."

Cons:

• "I tried pullman again for food, the last two times has been disappointing and yet again I was unhappy with my food order, the half roast chicken was served cold."
• "The burger was so dry it was almost inedible and the chips had been over fried."
• "Whilst the scotch egg had a great, crunchy exterior, the meat layer was unfortunately a bit grainy and the egg yolk was slightly overcooked."
• "Both chose steak. Both were awful, the worst steak we have had in a very long time."
• "The fries tasted as if they were frozen, the steak was meant to be rare but it was charcoaled and burnt."
• "Sunday roast beef was terrible quality; very tough meat of the cheapest quality and cut, burnt Yorkshire pudding, lumpy powdered gravy and raw veg."
• "The salt and pepper squid was bland and the Fried Veg was only fried cauliflower that was still quite hard."

Service

Pros:

• "Staff are friendly and they are happy to cater for large groups at short notice."
• "Our servers were Leah and Ruby and they helped us with the app and made sure we never waited more than five minutes for our drinks."
• "So very friendly staff!"
• "Staff were great. Very friendly, helpful and knowledgeable helping us to choose some delicious food options and some great tasting drinks."
• "The person serving us was extremely polite and respectful."
• "Lovely friendly staff. Greeted us as soon as we stepped inside."
• "The staff were so lovely and the food was amazing."

Cons:

• "The staff were very good but struggling with the quantity of people."
• "This actually didn't happen and ended up with who I'm assuming was the manager came about 45 minutes after we arrived."
• "The service was well below poor."
• "The service was not great considering it was empty last night, and there seemed to be a bit of attitude from bar staff to customers."
• "The waiter was rude, loud and quite aggressive he didn't listen which meant we had to keep repeating ourselves every time we needed to order."
• "Service is very slow."
• "Went for mothers day roast. Very disappointed poor service grumpy staff that did not make you feel welcome."

Ambiance and Decor

Pros:

• "Nice decor inside with a cosy feel."
• "This is a really lovely pub with a homey feel to it."
• "The open fire is warm and welcoming and the atmosphere is not diminished by the place being covid secure."
• "A great, cosy atmosphere. The Pullman has a good old fashioned charm."
• "The pub is cosy, warm and welcoming."
• "The Pullman is an absolute gem! Really clean and well decorated."
• "This is a genuinely traditional English pub with a more upmarket feel."

Cons:

• "Place has gone down hill in last few years some of the staff very strange."
• "It was like going into the cinema after the film has started, I strongly advise you to bring a torch."
• "It can often get a bit stuffy inside as a result."
• "The only grumble I have is some of the tables are too close together making it a little claustrophobic as the ceilings are very low in places and the light level is not good in certain areas of the restaurant."
• "We didn't feel very welcome in this place and we felt that they didn't wanted us there because of the way we look and we are not coming back."
• "There is never anywhere to sit and some of the outdoor customers were very 'laddish' to put it politely."
• "The service was terrible."

Value for Money

Pros:

• "The food was delicious and reasonably priced."
• "Great locally sourced food. Big portions, loads of veg. Good value for money."
• "Food excellent and good value."
• "The prices are appropriate."
• "Pricing for food and drinks pretty reasonable."
• "The prices are reasonable with quite generous portions."
• "Food excellent, good range of veg options, and excellent beer, and great wine too."

Cons:

• "It's also more expensive than its peers for a beer and a glass of wine."
• "Very expensive! A double shot of gin and tonic £11.50."
• "The prices are also way too high. £17 for a roast dinner!!"
• "Food is expensive but it's the best food you'll ever eat."
• "Prices have gone up in comparison to other pubs and the place has been empty the last 3 times we have been in there."
• "I love this place, always have. The decor is fabulous and lots of Vegan options on the menu but the price of alcohol now is just ridiculous."
• "Expensive for what you get."