Rattan Garden Furniture Ltd Essex Reviews Summary

Customer Service

Pros:

• "Customer service is also 5☆ I contacted to get a delivery date to ensure I was in around my shifts and Paul the MD replied within minutes."
• "Great customer service and very helpful team from purchase to delivery."
• "Even though it was delayed, the communication from them was great. They kept me informed every step of the way."
• "I emailed with a query and they replied within 30 mins now that’s what I call customer service at it’s best."
• "Everyone was very friendly, efficient and they sell great quality items too."
• "Delivery was fast communication was great."
• "Customer service was great kept me well informed of delivery very good service, would highly recommend."

Cons:

• "Shocking customer service."
• "I'm guessing that I won't get any answer to this as they only comment on the good reviews."
• "I would not recommend buying from this company."
• "Order placed on 14th April for hanging egg chair... Now 12th May, no delivery, no communication regarding my order."
• "Rude staff especially Charlie....."
• "Terrible customer service. Don't get phone calls back from the shop."
• "They've had my money for nearly a month and not even bothered to tell me there's no stock and no more expected."

Delivery

Pros:

• "Ordered sofa set and bistro set and arrived promptly within 5 days."
• "The furniture was delivered within 4 days and I love the set."
• "I got it next day delivery I was so please that I don't need to wait weeks before it's get deliver to me."
• "Arrived very promptly within the guaranteed delivery time."
• "Received a call for delivery after only a few days after ordering."
• "The next day I got a phone call asking if I was available to take delivery on the following day - which it did!"
• "Delivery was within a week, which was great as nearly everywhere else didn’t have anything available for delivery until June."

Cons:

• "Due to the inconvenience of all the phone calls, emails, delays, trips to the shop and mistold information."
• "Took a further 2 weeks to get my money back, when we all know they can be processed instantly if they want to be."
• "Delivery was late. The products I ordered were later found to be out of stock."
• "It has taken over 2 weeks to get a refund, they haven't answered their phones."
• "We waited for delivery a few weeks but it arrived when they said it would and was well packaged."
• "We ordered the 4 piece cube set with a parasol included, something happened with the delivery which resulted in it not being delivered."
• "Order cancelled as summer would be almost over."

Product Quality

Pros:

• "Very pleased with the 6 seater rattan cube furniture."
• "The furniture is well put together and looks expensive."
• "It was well packaged and easy to install."
• "Really impressed with the quality of the furniture, really comfortable and looks great."
• "The products we have bought are great and they all come with purpose made rain covers which is brilliant."
• "I'm please to say the quality is excellent, they are comfortable, the cost was competitive."
• "Very pleased with the quality of the beautiful sofa set and bar set we received."

Cons:

• "He arrived and then left the pallet in the road 2 doors away, he was very abrupt and most unhelpful."
• "A foot is damaged on one of the new chairs."
• "Another damaged table, didn't even get it out of the box, damaged by courier."
• "Terrible experience and will never use again. In March our six seater cube table set arrived with one piece of glass too big and one piece scratched."
• "One of the tables out of the made in china box could not be made up due to serious misalignment."
• "Sadly the table was damaged and this was reported."
• "Shame as the undamaged furniture looked lovely - but how on earth can you deal with a 5 year guarantee when this is how badly you deal with a first delivery."