Patisserie Valerie - Romford Reviews Summary

Food Quality

Pros:

• "The most amazing Patisserie Valerie every time."
• "Food and coffee fantastic, great value and all round fabulous experience, highly recommend!"
• "Its a really cute cafe and the food served is at high quality."
• "Cakes here are always fresh and very tasty and they go really well with coffee which is also served there."
• "All sandwiches and cakes where fresh, very tasty and well presented."
• "Sandwiches, cakes scones and tea are delicious and fresh."
• "We had a lovely afternoon tea for two and the sandwiches, cakes and scones were delicious."

Cons:

• "The scones and cakes were stale."
• "The cake was overly sweet and sickly. It was definitely not freshly made either."
• "Cakes was dry on edge because they are exposed to hot air inside and they are not covered."
• "The strawberry cake you could taste was not fresh the strawberry couli had leaked right through the top layer of cake and was very dry."
• "No fresh cakes, the staff members are asked about the freshness of their products and they denied the expired dates!"
• "The cake was disgusting I estimated a three day old cake especially the Mile feuille which is supposed to be crunchy and fresh what a waste I don't recommend it😣"
• "The mille-feuille was frozen and wasn't fresh, the chocolate gateau cakes was dry and old."

Service

Pros:

• "But staff are great, nice big cafe with lots of seats. On site toilets which is great."
• "Had a 13th Birthday afternoon tea here and the staff were AMAZING! Nothing was too much trouble and every little detail was catered for."
• "Staff totally on the ball, even down to before ordering asking if anyone had allergies and tip top on service."
• "Lovely staff, specially Alina Buterchi which has all the time a great smile for customers, we can feel the kindness and politeness."
• "Abby, Blerina and team were above and beyond… Absolute superstars & I was soooo impressed with the service."
• "The entire team has good customer service skills."
• "The staff all friendly and attentive!"

Cons:

• "Not gonna lie the cakes were pretty good but theyou are over priced. The staff, however, bring my score down greatly."
• "The ready made sandwiches did not look appetising and were overpriced."
• "Only one server serving and she was doing the cake take away orders, some light snacks to heat up and taking tea and coffee orders."
• "Such a poor experience! Oh my god. The lady who served me was so rude !!!!"
• "staff very unhelpful especially poor for wheelchair users, they do not help open the door or even mind tables or chairs so you can get by."
• "Staff are very rude and give the worst customer experience I have witnessed."
• "Staff is also not friendly, forced to smile and can't be bothered."

Atmosphere & Cleanliness

Pros:

• "Lovely atmosphere.staff are very friendlycozyand comfortable chairs and the toilet is always clean."
• "Went in for a brief stop in the afternoon and had a really pleasant experience."
• "The tables were thoroughly clean and the staff was polite and friendly."
• "Patisserie Valerie is a beautiful place to stay dine in, cozy and very clean environment."
• "Very good clam and welcoming environment."
• "Such a great atmosphere its a great place to just pop in with your friend/family to just relax for a quick coffee/Tea/Hot Chocolate/sandwich."
• "Quieter than other cafes in town with nice decor."

Cons:

• "I visited Patisserie Valerie at 1.30pm Sunday afternoon, then I had to visit the toilet... the floor wet and pieces of toilet paper around the floor."
• "Wasn’t that clean. Could see staff were busy but many tables has dishes on that hadn't been cleared."
• "The tea pot was extremely dirty, it looked like it hasn't been cleaned in weeks."
• "Filthy plates and cutlery. Asked to change it."
• "Staff rushed off their feet, tables not clean."
• "The acoustics aren't that great and it can be hard to hear your partner when they get full."
• "Horrendous! Old dark, dirty, dinghy place."