Currys Reviews Summary

Customer Service

Pros:

• "Very polite and helpful and honest in his response whether he knew it or not."
• "Great advice received from very knowledgeable people."
• "Excellent service from sales assistant Kaine who was very professional and courteous."
• "Second time that I've been to the store a customer service staff named Sara was much more helpful and she managed to arrange the TV replacement."
• "Super friendly and helpful staff. TV purchased without any hassle and taken to my car by the assistant."
• "Very helpful even while shopping online, if you're having problems someone guides you through it."
• "A big thank you to Hamza for his help and dedication."

Cons:

• "I experienced the staff and management at this particular branch to be rude and unhelpful."
• "Rude staff, bad management, no one willing to help or bothered."
• "Currys will close if their staff don't get their act together."
• "Very rude and generally depressing in there anyway, with dated layout."
• "Trevor who was disrespectfully rude."
• "Staff are unhelpful, they don't seem to want to help set up a payment plan at all."
• "Attitude of staff disgusting getting pushed from pillow to post."

Product Availability and Pricing

Pros:

• "I keep going and buying as it is convenient and well stocked."
• "Electronics staff helped push me in the right direction for a better product for the same price."
• "Nice experience here, and staff are available and willing to help plus this larger store seems to have more stock available than others nearby."
• "This is a massive appliance and gadgets store. They have everything you might need."
• "Found exactly what we needed. Kat who helped us with our fridge was very polite, bubbly and even had a chat while helping us."
• "We went into the Curry's store in Romford this afternoon to look at the Smart Television's and with the help of Alexi and the knowledge Mohsin We did buy one."
• "This is a very big store with a huge range of items, so worth a visit."

Cons:

• "Less stock availability to display, staff giving emphasis to order online, price difference between in-store vs online was over 15% higher."
• "Unfortunately the shop was chronically understaffed and after 1hr waiting to speak to someone it turned out everything was out of stock."
• "Items listed as 'in stock and available for pick up immediately' is 'out of stock' because they can’t be bothered to get porters to check the store out back."
• "Never enough staff. Special offers are never in stock."
• "They'll charge you a completely inflated price to the website!"
• "Even with £20 off they were still £120 more expensive."
• "To my surprise none of the PCs laptops etc had any information and price labels."

Store Experience

Pros:

• "A chain selling anything electrical from washing machines to mobile phones and accessories."
• "Well shop wise a vast range of any types of small big appliances."
• "Very fast turnaround. Ordered a Lazer Printer on line, straight to the store to collect."
• "You made the shop an experience and put us at ease at such a stressful time."
• "When you go to pick your order up the staff make it easy for you and bring your order to your car."
• "The shop assistant was also able to answer questions about the product and fetched a trolly when we'd made a decision."
• "Came in to pick up a tumble dryer, I didn’t feel well. The man brought it over to me and asked me to show him to my car, he then put it in my car for me."

Cons:

• "During my visit no store staff talked to me, one lady who was standing at the end of the isle I was down didn't lift her head from her phone."
• "Was told to buy online 'where there's more choice', I have to have an excuse to buy from a store?"
• "Dirty stores with bad management."
• "Nothing feels discounted, employees just read off the description of the products and have no idea of what they are selling."
• "Customer service was disappointing. Store hardly had any customers and yet even after asking one of the employees for help, they kept pointing me to other colleagues."
• "I was buying a microwave oven. There were plenty on display and a shop assistant turned up at just the right moment."
• "Big store, but woeful service from external staff and very poor product availability."