Motor Magic LTD Reviews Summary

Service Quality

Pros:

• "The team's attention to detail was remarkable, providing transparency and peace of mind with every step of the service documented in update videos."
• "Motor Magic demonstrated a profound understanding of BMW vehicles, evident throughout the entire repair process."
• "Their repair work was nothing short of magical – restoring my car to its former glory and even surpassing my expectations."
• "The turnaround time was impressively quick, yet meticulous effort was put into every aspect of the repair."
• "Professional and courteous staff kept me informed throughout the day with pictures and videos of progress."

Cons:

• "No communication and a missing part after service, tried to suggest it was like that when they got it."
• "The service done was of very poor quality, causing my car to leak oil on my driveway."
• "They claimed to have replaced a faulty part in my vehicle, but the issues persisted, and no receipt or evidence of the part exchange was provided."
• "After the service, I noticed they hadn't topped up the brake fluid after replacing the back brakes and didn't top up the anti-freeze either."
• "Went for one issue, came back with three additional issues. Paid the money but they still did not sort the issue."

Cost and Pricing

Pros:

• "Very reasonable pricing, especially compared to other garages that tend to overcharge for services."
• "Paid only for what I needed, with transparent pricing that earned my trust."
• "The original cheap quote was the amount I had to pay, with no surprise charges at the end."
• "Managed to fix my car's issues quickly and gave me the best price, especially appreciated during the cost of living crisis."
• "Offered a competitive price for a major service, exceeding my expectations."

Cons:

• "Ended up paying significantly more than expected, with extra payments for parts and oil that were not necessary."
• "They tried to tell me my MOT failed due to bad brake disc, insisting I pay to replace them despite them being new."
• "Was quoted one price on the phone, however, when I got there, it was a little bit more than he had said."
• "They only accept cash payments and refused alternative methods, which raised concerns about transparency and professionalism."
• "Had a groupon voucher for a service and mot, but ended up with a bill that was the same price as a service and mot with no voucher."

Customer Service

Pros:

• "Always very professional and helpful, providing great service from well-informed mechanics."
• "Really good communication, easy to deal with, and kept me updated at each stage of the service."
• "Friendly staff and welcoming environment made me feel like a valued customer throughout the entire process."
• "Highly impressed with the customer service, especially with the WhatsApp video updates."
• "The staff were friendly and very professional in their manner too."

Cons:

• "Bully like attitude when asked about the issue that apparently came up on MOT inspection."
• "Horrendous experience, they were incredibly unprofessional and rude."
• "They didn't bother calling me back and were not helpful in resolving issues."
• "The ultimate one-stop garage! I've been to this garage around 4-5 times now. The guys at this garage are amazing! Excellent service provided and very reasonable prices!! I can honestly say Motor Magic is equivalent to main dealer(Mercedes) but a lot cheaper!"
• "The ultimate one-stop garage! I've been to this garage around 4-5 times now. The guys at this garage are amazing! Excellent service provided and very reasonable prices!! I can honestly say Motor Magic is equivalent to main dealer(Mercedes) but a lot cheaper!"