John Bell & Croyden Reviews Summary

Customer Service

Pros:

• "I got some really worthwhile advice from Jan about which brushes are a good buy."
• "The Irish pharmacist was extremely kind and knowledgeable and went out of her way to help us."
• "The retail assistant went above and beyond to help my mum."
• "The staff were all very friendly and extremely helpful, giving me information on the products."
• "Charley-Louise Malik in customer support was beyond helpful."
• "Rashid!! Thank you for your professionalism and quick thinking in a crisis."
• "A huge thank you to the woman that helped me choosing a new BB-cream."

Cons:

• "No one bothered to call me for half an hour."
• "A terrible experience. Booked a Covid booster - and a sales person called at 1pm, and was clearly annoyed."
• "NOT COVID SAFE - DO NOT GO!"
• "The older woman in the counter did not greet or even look at me as I came up."
• "Overpriced and the staff have no time to explain the prescription, they don't give proper bills."
• "The staff got the time to gossip with each other but no time to serve customers."
• "Extremely rude, arrogant and offensive attitude of the pharmacy staff."

Product Availability

Pros:

• "This pharmacy is more like a department store! It’s over 200 years old and is in a lovely part of London."
• "They have every item I've been looking for in stock, which is why I gave it two stars."
• "It's the largest, cleanest pharmacy I've ever seen, they have everything and if they don't, they can 9 times out of 10 order it."
• "John Bell & Croyden are my go to for anything pharmacy related, including beauty products."
• "Possibly the best place to guarantee just about anything medical."
• "Luxury and pleasure to shop here. Beautiful store displaying an incredible selection."
• "Great shop with excellent products."

Cons:

• "Their website is trash. When you search for vitamin for instance nothing will appear."
• "They don’t offer any help, they dont know if they have the product they ask you to go yourself to have a look at the shelves."
• "Literally the most arrogant chemist in London. They rarely answer the phone."
• "Nobody helps you despite having lots of people behind the counter."
• "Pharmacy at John Bell & Croyden not professional, mostly staff does not know the prescriptions and the medications."
• "I can’t speak for the physical shop, but online company is a sham business claiming to sell stock they don’t have."
• "Wish I had read reviews before purchasing. Waited for my product only to be told it was out of stock."

Store Experience

Pros:

• "Just a gorgeous shop. Has changed little since I lived in Marylebone 20 years ago."
• "I had a facial at John Bell & Croyden a few weeks ago at their InResidence... I left with glowly skin like I haven't seen in years!"
• "This place is like if pharmacies died and went to heaven they would look like this place."
• "Such a lovely old school pharmacy. Worth a visit."
• "Nice place to go and find all your pharmacy essentials under one roof."
• "Decidedly upscale and a more expensive than most, this pharmacy would make for an ideal place to find a gift."
• "Exploring this pharmacy was incredibly fun."

Cons:

• "I won’t be using them again. I had ordered a small number of products which barely made the delivery charge worth it."
• "A terrible experience. Booked a Covid booster - and a sales person called at 1pm, and was clearly annoyed."
• "NOT COVID SAFE - DO NOT GO!"
• "The worst pharmacy I’ve ever seen... it took me 45 minutes to choose my stuff."
• "Horrible and very disorganized."
• "Horrible experience getting my booster vaccination here."
• "Terrible service and got ripped off, they provided two and a half months worth of painkillers at £42.71."