Address: 465 Canterbury St, Gillingham, ME7 5LJ, United Kingdom
Phone: +441634575805
Rating: 4.7
based on 146 reviews.
Customer Service
Pros:
"The most humble, kindest and helpful pharmacist."
"Superb service this evening from calling 111 to Medway Pharmacy handing my son his antibiotics within the hour."
"The staff were so friendly and helpful that I wanted to say a big thank you an that I highly recommend this chemist for all your needs."
"The guys in the pharmacy handled the whole procedure quickly and efficiently."
"The staff here are literally magic weavers! Committed, efficient and professional with good humour, all you need when unwell or need help."
"Pharmacist and his team were friendly and welcoming, helping out a lot of folks at nearly 10 pm on a Sunday."
"What lovely staff!! So refreshing."
Cons:
"Appalling, rude unprofessional and out and out liars."
"Rude pharmacists, staff that look over worked."
"Husband found him rude and patronising."
"I would not recommend this to a friend. I feel the pharmacist is rude and judgemental and I really don't like him."
"The woman that works at Medway pharmacy is rude."
"Older pharmacist is especially rude, constantly lecturing and trying to humiliate women looking for emergency contraception."
"Asking a question about prescriptions she cannot answer it but wants to be rude."
Availability
Pros:
"I called the store on a Sunday (Bonus point for being open on a Sunday!) to ask if they had the medicine in question in stock."
"Being open until late 7 days a week they are there when you need them and are often a first port of call for me rather than the GP."
"The pharmacist is a hero! Staying open until 10 o'clock, even on a Sunday evening. Very helpful and friendly service."
"This pharmacy is a god send. Open 7 days a week from 7:30 am - 10pm."
"Open at 11:35PM Friday night was advised from the hospital to go straight there. ABSOLUTE LIFESAVER."
"Stays open until late which is also a plus."
"What an amazing service! Even on public holiday, Sunday it's open till 10pm, I can't believe!"
Cons:
"Parking can be tricky to find on the road and sometimes there's a queue but that's a typical thing anywhere you go."
"No one made to use masks, said 2 ppl at a time on the door but I couldn't even get in there due to the 8 ppl taking up the whole tiny shop."
"Is open on a Sunday though which is why I gave 3 stars."
Staff and Management
Pros:
"The best pharmacy I’ve ever gone to."
"The pharmacist went way above and beyond trying to help me with the problem my husband has."
"Was very helpful and nothing was a issue for them."
"Rarely do you see staff who are willing to go the extra mile to help you in your time in need, especially past opening hours."
"Excellent service, great team of dedicated and friendly professionals."
"Sunny the pharmacist goes above and beyond for his patients."
"The whole team is invaluable and you are doing a great service to us."
Cons:
"Any young woman who needs to visit a pharmacy I advise you to stay clear of this misogynistic company and take your business elsewhere."
"Personally I rather wouldn’t talk to a business owner who judges and embarrasses the customers who simply want to do business at your sorry excuse for an establishment, so i’ll stick to ‘hiding behind a shadow’."
"I will never go to this pharmacy again! The pharmacist thinks it's banter to make comments re my ethnicity and calls me an addict for filling a prescription I have been given by my GP for the many serious health conditions I suffer!"
"Unfortunately he hasn't been there for my previous 2 visits, and I've had to deal with an obnoxious woman who seems to be the new manager."
"I find the chemist exceptionally rude and patronising. The last time I was in there he made fun of me in front of other customers."
"DO NOT USE THIS PLACE. I just went to this place to get some prescription medicine, and rather than fill it, they told me that I was not a regular, so they couldn't do it."
Emergency Services
Pros:
"Desperately needed an emergency supply of my usual prescription late this evening as I realised I had run out and forgot to re-order."
"Great service and very informative and helpful in an emergency."
"Brilliant service, went in with a nasty cut that seemed to be getting infected, Sunny ensured 111 would prescribe antibiotics and waited for them to call to make it happen."
"This was the only place open locally on a Sunday evening and it got to the point I needed help and couldn’t wait for GP to open the next morning."
"Could not find any pharmacy that stocked the medication for my young daughter in Kent, they all said they needed a day or two to get it but Medway pharmacy had it and was extremely helpful."
"Doctor called pharmacy nearly midnight for emergency treatment."
"My fiancée came in late with a bite on her leg that had swollen up after a referral from 111 to another pharmacy that was an hour drive away."