Medway Pharmacy Reviews Summary

Category: Pharmacy

Address: 465 Canterbury St, Gillingham, ME7 5LJ, United Kingdom

Phone: +441634575805

Rating: 4.7
based on 146 reviews.

Customer Service

Pros:

  • "The most humble, kindest and helpful pharmacist."
  • "Superb service this evening from calling 111 to Medway Pharmacy handing my son his antibiotics within the hour."
  • "The staff were so friendly and helpful that I wanted to say a big thank you an that I highly recommend this chemist for all your needs."
  • "The guys in the pharmacy handled the whole procedure quickly and efficiently."
  • "The staff here are literally magic weavers! Committed, efficient and professional with good humour, all you need when unwell or need help."
  • "Pharmacist and his team were friendly and welcoming, helping out a lot of folks at nearly 10 pm on a Sunday."
  • "What lovely staff!! So refreshing."

Cons:

  • "Appalling, rude unprofessional and out and out liars."
  • "Rude pharmacists, staff that look over worked."
  • "Husband found him rude and patronising."
  • "I would not recommend this to a friend. I feel the pharmacist is rude and judgemental and I really don't like him."
  • "The woman that works at Medway pharmacy is rude."
  • "Older pharmacist is especially rude, constantly lecturing and trying to humiliate women looking for emergency contraception."
  • "Asking a question about prescriptions she cannot answer it but wants to be rude."

Availability

Pros:

  • "I called the store on a Sunday (Bonus point for being open on a Sunday!) to ask if they had the medicine in question in stock."
  • "Being open until late 7 days a week they are there when you need them and are often a first port of call for me rather than the GP."
  • "The pharmacist is a hero! Staying open until 10 o'clock, even on a Sunday evening. Very helpful and friendly service."
  • "This pharmacy is a god send. Open 7 days a week from 7:30 am - 10pm."
  • "Open at 11:35PM Friday night was advised from the hospital to go straight there. ABSOLUTE LIFESAVER."
  • "Stays open until late which is also a plus."
  • "What an amazing service! Even on public holiday, Sunday it's open till 10pm, I can't believe!"

Cons:

  • "Parking can be tricky to find on the road and sometimes there's a queue but that's a typical thing anywhere you go."
  • "No one made to use masks, said 2 ppl at a time on the door but I couldn't even get in there due to the 8 ppl taking up the whole tiny shop."
  • "Is open on a Sunday though which is why I gave 3 stars."

Staff and Management

Pros:

  • "The best pharmacy I’ve ever gone to."
  • "The pharmacist went way above and beyond trying to help me with the problem my husband has."
  • "Was very helpful and nothing was a issue for them."
  • "Rarely do you see staff who are willing to go the extra mile to help you in your time in need, especially past opening hours."
  • "Excellent service, great team of dedicated and friendly professionals."
  • "Sunny the pharmacist goes above and beyond for his patients."
  • "The whole team is invaluable and you are doing a great service to us."

Cons:

  • "Any young woman who needs to visit a pharmacy I advise you to stay clear of this misogynistic company and take your business elsewhere."
  • "Personally I rather wouldn’t talk to a business owner who judges and embarrasses the customers who simply want to do business at your sorry excuse for an establishment, so i’ll stick to ‘hiding behind a shadow’."
  • "I will never go to this pharmacy again! The pharmacist thinks it's banter to make comments re my ethnicity and calls me an addict for filling a prescription I have been given by my GP for the many serious health conditions I suffer!"
  • "Unfortunately he hasn't been there for my previous 2 visits, and I've had to deal with an obnoxious woman who seems to be the new manager."
  • "I find the chemist exceptionally rude and patronising. The last time I was in there he made fun of me in front of other customers."
  • "DO NOT USE THIS PLACE. I just went to this place to get some prescription medicine, and rather than fill it, they told me that I was not a regular, so they couldn't do it."

Emergency Services

Pros:

  • "Desperately needed an emergency supply of my usual prescription late this evening as I realised I had run out and forgot to re-order."
  • "Great service and very informative and helpful in an emergency."
  • "Brilliant service, went in with a nasty cut that seemed to be getting infected, Sunny ensured 111 would prescribe antibiotics and waited for them to call to make it happen."
  • "This was the only place open locally on a Sunday evening and it got to the point I needed help and couldn’t wait for GP to open the next morning."
  • "Could not find any pharmacy that stocked the medication for my young daughter in Kent, they all said they needed a day or two to get it but Medway pharmacy had it and was extremely helpful."
  • "Doctor called pharmacy nearly midnight for emergency treatment."
  • "My fiancée came in late with a bite on her leg that had swollen up after a referral from 111 to another pharmacy that was an hour drive away."

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