Morrisons Reviews Summary

Category: Supermarket

Address: 148 Cheriton Rd, Folkestone, CT19 5JS, United Kingdom

Phone: +441303251587

Rating: 4.2
based on 162 reviews.

Store Atmosphere and Layout

Pros:

  • "Fabulous shop lovely little bistro cafe. Friendly helpful smiley lady serving."
  • "Really nice new store. The design and decor is contemporary but it retains old charms and gives a food market vibe."
  • "Everything is beautifully displayed and there is such a wide range of goods."
  • "Lovely store our first visit got all that l wanted staff very helpful."
  • "There are cafes, a pizza counter where you can order your choice of pizza and a great selection of flowers, bouquets and plants."
  • "The cafe looks very inviting and cheap."
  • "Very good selection of hot and cold food: 2 small pizzas for just £5, perfect for work lunches; salads; roast chicken; etc."

Cons:

  • "Long ques, no staff on tills and nothing left in the cafe at 4pm."
  • "Only part I'm not so keen on is the car park and the layout once you're past the inviting first 3 aisles and open plan areas it suddenly feels very cramped."
  • "The Isles are so small you have to shimmey around other people who are trying to shop."
  • "Salad bar was nearly empty and what salad there was was mainly on the counter tops."
  • "This new store is absolutely awful. Morrisons have got so greedy they've decided to fit as much into the store as possible."
  • "The aisles seem too narrow especially along where the chilled food is."
  • "Goods at the fresh food counters are not well displayed."

Customer Service

Pros:

  • "Very pleased with Justine in the pizza section, such a friendly and happy person with a smile on her face, thank you!"
  • "Go here neally all the time to eat in your cafe lovely people bonded with William from your cafe and Adrian Jane and few others makes the place more inviting."
  • "Helpful and friendly staff."
  • "The only person that was polite and friendly was a very lovely lady with dark hair in the cafe."
  • "Friendly staff who are very helpful. I have mobility issues and despite how busy the store was, the staff helped me and packed my bags too."
  • "Staff are very friendly and supportive."
  • "Staff very helpful when you visit a store you have never been to."

Cons:

  • "Been shopping there just over a year and tonight no check outs open so everything scan yourself lad on sorting out us scanning needs training rude."
  • "Dreadful on exit the security guard deliberately triggered the alarm."
  • "Came here this morning to pick up some ice cubes and some snacks... the old white security guard just stopped us for reason at all apart from seeing an Asian family and thinking them it automatically stealing."
  • "Click and collect is a very poor service in Folkestone store. The designated parking area is always full and taken by normal shoppers."
  • "Staff are just reluctant to engage with customers especially at the pizza counter."
  • "The staff were not very helpful, very disappointed."
  • "Terrible service. Food was awful. No smile or good manners from the woman serving."

Facilities and Services

Pros:

  • "Free car parking at store."
  • "Perfect especially with covid about best layout and food to offer out of all the supermarkets I've been to."
  • "It has a large carpark and a wide selection of goods."
  • "Great bakery lots of lovely sweet deserts fresh cream cakes and fruit tarts fresh breads of many types."
  • "Morrisons is currently using a replacement store due to the recent fire damage... I find great prices and service here."
  • "Large supermarket. Was not too busy when I visited. Plenty of parking which is free for Morrisons customers."
  • "Best supermarket in terms of butcher and fishmonger."

Cons:

  • "Returned a few weeks later for a breakfast only to be told there was no rolls in the cafe at 8am in the morning."
  • "Went to the store just after 3pm to find shelves empty of cabbage, cauliflower, broccoli, decent potatoes and no family sized joints of meat."
  • "I couldn't give more than 3 stars this time as my partner and I waited over 50 mins for our breakfast before giving up, getting a refund and leaving."
  • "Went into cafe at 11.10am to be told only breakfast menu and that even though sandwiches were on display we could not buy them to eat only breakfast menu."
  • "Very disappointing on Pizza we save pizza oven over there so ordered one and man behind counter said will be ready after 5 minutes to pick up when come back home and open box pizza was burned."
  • "Awful car park, very small store, limited disabled car park spaces or scooters to borrow."
  • "Very poor lay out in car park, 10min wait for a coffee as store has no water."

Thanks! Your review is awaiting moderation.