Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Very nicely laid out and easy to find what you're looking for."
• "There is a generous car park and a petrol station next door, and the nearest bus stop is less than a 5-minute walk away."
• "It's a great store. I haven't been there for about 10-12 years, but it's still a lovely place to shop."
• "Spacious aisles, wide variety of choice."

Cons:

• "The store recently changed items on their isles, which takes the regular shopper more time to locate where they regularly locate specific items."
• "Sometimes there are no carts inside the shop so you have to go back out to the parking area to get them yourself."
• "Easy to find what you want but often have no trolleys inside."
• "Very poorly managed store. Needs a huge improvement in its service."

Customer Service

Pros:

• "Clean, spacious store, with helpful staff."
• "Staff always helpful and friendly."
• "Very friendly staff who could not have been more attentive and kind."
• "The staff are the best thing about this store. Always friendly and happy to help."

Cons:

• "Told if I wanted another one had to get it myself as there was no one about to get it for me."
• "Any staff I did see looked miserable so won't be going back there again."
• "Also the customer service isn't very good."
• "One star only, why? Last friday morning at the self checkout one of the members was absolutely very rude to me."

Product Availability and Variety

Pros:

• "The store caters for a good mix of cultural foods, such as Carribbean and Asian."
• "Being gluten-free, there is a RANGE of goodies and some for discounted prices due to overstock."
• "There is a huge range of products in this store."
• "Spacious store with a large variety of products, clean and good customer service."

Cons:

• "Couldn't get half of what I wanted and barcode missing on one item I did."
• "I love shopping at Sainsbury's and getting everything I need and want."
• "Really disappointed with low stock after football match. Store should never run out of milk."
• "Unfortunately I could not purchase all the items I required as it was either out of stock or unavailable."

Checkout Experience

Pros:

• "Had a great experience here. It was early in the morning, I didn't have a pound on me and the security guard very kindly got a trolley for me."

Cons:

• "Went after work to pick up a weekly shop on way home. Only one till open with 6 people queuing with trollies."
• "Today I had a cart full of items and there was nobody at the tills."
• "Often only one lane open and sometimes none."
• "Seem to spend half my life here either shopping or at Palace. Just done a referb so have to re acquaint myself with the layout."

Store Environment and Cleanliness

Pros:

• "It has recently had a much-needed refurb and looks much better as a result."
• "Clean, spacious store, with helpful staff."
• "Large, airy and friendly staff."
• "Very well organised store, great looking also with fuel available for cars also."

Cons:

• "Shop looked grotty and any staff I did see looked miserable so won't be going back there again."
• "Something has happened to this place. I feel like it used to be a lot nicer and now you walk in and it's just so dreary."
• "Plainly put going to this Sainsburys these days isn't a nice experience."
• "The shop itself is clean I just find the layout a lot different to other supermarkets and therefore more effort than necessary."