Lidl Reviews Summary

Customer Service

Pros:

• "The staff however are always lovely."
• "The cashier was friendly and efficient."
• "Staff that are on duty are helpful and courteous."
• "Staff were helpful and friendly."
• "As usual the staff that work there are helpful."
• "Fantastic staff, very polite and friendly."
• "Love the staff too."

Cons:

• "The staff was extremely rude on self service tills."
• "Needed more staff on check outs stood like a lemon waiting for assistance at self check out to then be sorted by staff with minimal inter personal skills."
• "The staff today were rude."
• "I was told by a member of staff to calm down."
• "The girl overseeing the self check-out was miserable and had a face of thunder when helping."
• "One security guy work in there he made me hate going back for any thing he was one nasty person."
• "Every time I visit this shop it seems more and more untidy!"

Store Layout & Cleanliness

Pros:

• "Great shop, always love to hunt down the newest hardware aisles. Pricing is amazing value in comparison to other retailers."
• "They have an excellent range."
• "Good store with a wide variety of products at good prices."
• "What amazing store in Ashford. Very big and clean."
• "Clean and tidy, not crowded when I visited, and good free parking."
• "Well-stacked and not too busy."
• "Large Lidl, was a little run down, cages all over the place and rubbish/trip hazards everywhere."

Cons:

• "Regrettably this store was poorly stocked, very disorganised."
• "Goods are all over the place and hard to find what you need."
• "This Lidl is very busy, it tends to be scruffy and labelling of goods is often poor."
• "Appalling chaos in store today. Pallets in all the aisles, no price labelling, trollies jamming up the aisles, long queues at the checkouts etc. Dreadful experience."
• "Simply the worst store we have Ever been In, untidy, dirty, cluttered with rubbish, most shelves empty."
• "The shop was untidy with empty boxes everywhere."
• "Is untidy, dirty, too cramped and awful bakery where the food is open to being handled."

Pricing & Value

Pros:

• "2 stars for value and the helpful polight staff."
• "5* and that's just for the freshly baked products!"
• "Good value food store."
• "Very good prices, shelves untidy but having a good rummage uncovered some excellent bargains in the middle aisles."
• "Cheap as aldi and the fresh bakery food is too good."
• "Got to love lidls and its great produce for low prices."
• "Good prices and many of the alternative brands are surprisingly good and excellent value for money."

Cons:

• "I was a little disappointed. We went here to find some cheap Celebrations chocolates but they were three times the price of Sainsbury's."
• "Shockingly vile quality products.. Crisps are tasteless and stale, the chocolate chip is bearable and the fig rolls seem ok."
• "We always have to top up shopping at tesco to get what we need."
• "However, in the beginning of 2023 and for weeks they were selling fruits and vegetables that were rotten and mouldy."
• "I bought three packs of Oaklandssweet easuy peeler oranges; the first pack was beautiful; the other two not so."
• "Very disappointed this morning after a shop and the Lidl team would not accept my £50 note."
• "I'll seem happy and management complacent to allow offers to be put out at different times to what has been advertised leading to consumers with a choice of either missing out on what should be good offers or visiting every 6 hours for up to 7 days."

Parking & Accessibility

Pros:

• "Didn't have to wait more than a couple of minutes."
• "Good parking."
• "Good free parking."
• "Free parking for 90 mins."
• "Parking was easy. Plenty of disabled and Child parking near the entrance."
• "Parking is good too and stores easy to get to just offside the main town."
• "Reasonable cheap supermarket, automatic number plate recognition for 1.5 hours free parking in a large car park."

Cons:

• "Just got a £90 parking fine for shopping here and daring to use their car park for more than 10 minutes."
• "Very limited parent child spaces in the car park."
• "Plenty of parking, but BEWARE - you have 90 minutes only!"
• "Fine received for using car park as not obvious that you need to scan receipt."
• "So went 2 weeks ago and I got a fine for parking!"
• "Received a £90 parking fine for shopping there!"
• "Parking time limit is soo tight."

Checkout Experience

Pros:

• "Super fast till service and self service is a breeze."
• "The cashier was friendly and efficient."
• "Good place for basic shopping and once you validate parking using your receipt you can stroll around the town centre for the specified parking time limit."
• "A good Lidl outlet with the low prices you would expect."
• "The lovely lady serving me at the till could see that I would not be able to carry all my shopping and kindly went outside to fetch a trolley for me!"
• "Typical Lidl, also Fast service... Self service checkouts..."
• "Professional staff."

Cons:

• "The self service checkout was a joke!"
• "No one monitoring the self check out."
• "Store only had a few people and still waited half hour to get served."
• "Normally fine but today was horrendous. Did my shop, got to the till and told contactless payment not working on that till."
• "All the till where close until I told the staff on self service tills and they had at least 10 customers waiting!"
• "Why do they always have customers queuing down the aisles? Their staff work so fast to make you throw items back in your trolly but they have half the tills closed."
• "I have never waited in a queue for so long they only have 2 tills open for people that pay by cash."