Address: 59 Camden High St, London, NW1 7JL, United Kingdom
Phone: +442073888891
Rating: 4.4
based on 355 reviews.
Customer Service
Pros:
"The staff are all super friendly and professional - and very efficient."
"Every single lady that has carried out my treatment has been friendly while remaining professional."
"The staff at Camden Beauty Spa are so helpful and comfortable to talk to."
"The staff make you feel welcome and know what they're doing."
"The ladies who work at Camden Beauty Spa are always friendly, professional, and helpful."
"The girls who work there are really helpful and nice, it was never a problem to book an appointment with them."
"All the staff are extremely well trained, friendly and efficient."
Cons:
"Extremely passive aggressive upon arrival at the reception for absolutely no reason."
"Most of the staff were not great unfortunately - they would sometimes send 2 aestheticians at the same time to make treatment times quicker but the professionalism was low."
"Laughing at other customers behind their back as soon as they walk out of the door."
"Camden beauty spa should really consider whether they want such awful staff at their establishment."
"Due to busy roads, I arrived only 3 minutes late, but was greeted with rudeness."
"The receptionist needs to work on her customer service skills as it's will turn people away from this place - she is condescending, has no mannerism and doesn't look like she enjoys her job at all."
"The receptionists think they’re sick and are so RUDE!"
Laser Hair Removal Treatment
Pros:
"I have seen a massive difference from the laser hair removal and am extremely happy with my results."
"Service, value for money (especially the laser deals!!), staff & treatments are unparalleled."
"The session itself was very fast, throughout I have been asked if all is going well, which was reassuring."
"I always get amazing service from all staff when I come for my laser sessions."
"I’ve never had a problem with scheduling my sessions around work commitments as the salon is open until 8pm (most days!)"
"The laser is painless and great value for money."
"The beauty therapists are always professional, welcoming and tailor the experience unique to you."
Cons:
"I been going for laser hair removal sessions both for legs and Hollywood area over a year now. Paid for 12 sessions and it was not just waste of money but also time."
"I've had already 12 sessions of laser hair removal and still have lots of hair left. Not very happy."
"After seven laser treatments, I see completely opposite results - I have much more hair, and it is thicker and harder."
"They offer the laser service for a cheap price which truly is too good to be true, but they put it on a lower setting which won't be working or showing the results advertised."
"Wouldn’t recommend for a few reasons... I therefore had 0 results and it was a complete waste of money."
"After my 4th session, I started having doubts about the settings used as I stopped feeling the poking sensation of the machine and saw no further results anymore. ZERO."
"Visited here for many years but having now been to other salons it’s evident their laser is a scam… just using very low setting."
Facilities and Cleanliness
Pros:
"The rooms in the back are really nice, clean and tidy, the atmosphere is relaxing and welcoming."
"The facilities are highly sanitary and immaculate and they have lovely separate rooms for each treatment as well as lovely loos."
"The place is very clean and the staff is very nice."
"The place is very clean and relaxing."
"Salon is super clean so feel totally safe."
"The space is spotless clean and properly sanitised."
"First of all the place is spotless, very clean, the staff always welcoming and professional."
Cons:
"However, they tend to use the same stick to apply wax throughout one session, which I find it to be a bit unhygienic."
"The waxing lady did not remove all the hair. She double dipped the stick into the wax."
"The salon itself is tacky, and tiny and cramped."
"The place itself is also pretty run down."
"The only negatives are the place smells toxic from all the nail polish when you first enter and some of the ladies who work there aren’t very friendly or approachable."
"This is very weird and it makes me feel very uncomfortable, nowhere else does this."
"Also, I waited over 30 minutes for an eyebrow waxing letting me know 'only few minutes'."
Value for Money
Pros:
"The prices are amazing compared to the average in London and the quality of the services is very high."
"I bought a voucher through Groupon so it was great value too."
"Their price for 6 sessions of full leg laser hair removal treatment for ~£120 is amazing."
"I have always found their Laser Hair Removal treatments to be competitively priced (using Groupon voucher) and effective."
"Prices are very reasonable and I've recommended several people to come here."
"The treatments are also amazing value for money, as I've seen results as soon as 2 weeks after my first session."
"Package deals for laser are really good."
Cons:
"No refund policy. So you are at risk."
"My hair has returned after 2 sessions and they refused to give me any money back for the remainder sessions."
"Cheap products... the products are the cheapest ever."
"SCAM SCAM everyone> please don’t buy the package from this place, there’s a chance this place might close down like their Fitzrovia branch."
"Bland pricey services."
"The only negative point that i found is the nails prices since it's very expensive."
"The prices are super competitive however, the results are non existent."