Thérapie Clinic - Stratford Reviews Summary

Customer Service

Pros:

• "Girls are really friendly and respectful."
• "My lastest session with Christina was brilliant, she's a lovely technician."
• "Katie (if I am not mistaken) who did my laser UA was polite."
• "Very lovely and friendly staff. When I started my treatment they helped answer all questions."
• "I’ve been pretty content with my treatment so far at Therapie."
• "Both time that I attended the sessions the reception staff were lovely and welcoming."

Cons:

• "Stratford branch has the worse customer service however Romford branch is way better."
• "The woman in the reception was a bit rude. In a way where she was not conversing well to me and quite short-tempered, did not even smile unlike the others."
• "Not impressed with the level of service I've received from the clinic. Everyone seems to be in a mad rush."
• "Late night appointments are often moved and sometimes cancelled."
• "Staff are overfilled and plastic looking - not a good advert at all."
• "The staff member then told me that she could only do my underarms and bikini area because she had to see another client."
• "The lady I had was very quick the whole appointment took 5 minutes and I was on time. I feel like there wasn't enough care or attention."

Hygiene and Cleanliness

Pros:

• "I have had a good experience with my therapist, but unfortunately in all clinics missing cleaning."

Cons:

• "Girls don’t clean the glasses which they give to cover your eyes not sure even if they clean the beds either which is absolutely disgusting."
• "Not happy with my treatment. she didn’t clean the skin."
• "In the therapy room is rubbish, hair, lots of dust on the floor."

Treatment Quality

Pros:

• "I’ve been pretty content with my treatment so far at Therapie."
• "Can’t vouch for the efficacy yet, but I had my first laser hair removal session and it was actually relaxing!"
• "I have had a few laser sessions with Nikki. She's a very lovely person, and makes you feel comfortable and takes her time doing the laser treatment."
• "I had a good experience with my therapist, but unfortunately in all clinics missing cleaning."

Cons:

• "Not happy with my treatment. she didn’t cover every area."
• "I did not feel any pain thinking I've had the treatment properly. After realizing the treatment wasn't done properly, I decided to point it out."
• "The lady serving me lasered my body in a hurry in 25 mins when 1.5hrs was booked."
• "During the 5 previous sessions I did not feel any pain thinking I've had the treatment properly."
• "Long story short on my 6th visit they thought I’m here first time. So throughout 8 sessions I didn’t have proper settings and end up having more hair than when I started."