Goldsmiths Reviews Summary

Customer Service

Pros:

• "The staff here are very friendly and were more than happy to help with my enquiries."
• "The manager spent time talking through my purchase and went the extra mile to ensure my time in the store was friendly, relaxed and professional."
• "Congratulations to Raabia and her team for ensuring the registration and collection for my new timepiece ran as smoothly as a Swiss watch."
• "He made my husband's pre birthday special by gifting us champagne which was really thoughtful."
• "I was served by a customer advisor call Rabia. A relaxing experience with no pressure and they listen to what you like and act."
• "Simone who was friendly and helpful. He took the time to explain his knowledge of watches."
• "All the sales advisers are friendly, polite, professional and knowledgeable."

Cons:

• "Very unpleasant experience, shame to see Goldsmiths going downhill because of these bad services its staffs provide."
• "I’ve attended the branch in Knightsbridge what a shocking difference! Very rude. Looking down on me and my partner."
• "The Sales Advisors were very rude and dismissive."
• "Absolutely astounded by the lack of knowledge and assistance in this store."
• "Shocking experience today. Went in looking at a Rolex for a present. The attitude of the salesman was disgusting not at all what you would expect from a Rolex Retailer."
• "Impolite staff. Extremely rude and smug. I wanted to be added to the wish list for Rolex and the salesperson was very cocky and wasn’t helpful at all."
• "After visiting this store for a ladies watch I have never been so disrespected and looked down upon by a sales assistant named Shysta."

Product Availability

Pros:

• "Congratulations to Raabia and her team for ensuring the registration and collection for my new timepiece ran as smoothly as a Swiss watch."
• "I love Goldsmiths Birmingham. The whole staff are great and I am always very well accommodated each time I visit."
• "Always a great watch buying experience with Goldsmiths Birmingham. As a watch enthusiast and watch lover, they are great to work with."
• "Visited again today and was dealt with by a man called Omar he gave us excellent service and great recommendations. Was not pushy at all. 5 stars for him."
• "Jay is absolutely AMAZING. He goes the extra mile to make the buying experience as luxurious and special as the watch you're buying!"
• "I’ve had some great experiences at Goldsmiths Birmingham Bullring in the past, including a recent watch purchase on the 13/07/23."
• "Many people probably know that the watch market can be confusing and pretty difficult when it comes to getting the pieces you want. I would highly recommend goldsmiths as the staff are friendly, easy to talk to and will be able to give you genuine, honest advice to help you when it comes to buying a watch."

Cons:

• "There are Rolex watches on display but the popular models are not available and have long waiting lists, don't expect to get one immediately."
• "Absolutely none of the new 2020 Rolex models in stock."
• "I was willing to spend £10k today but took my business somewhere else!"
• "Absolute waste of time!! Purchased a wedding ring for my fiancee, ordered and paid on credit card, being told it would be 5 days for delivery... now be 5 weeks!!"
• "After being added to the list if a Rolex I've been asking for a very long time, I recently found out I was never added to the list."
• "Avoid this place if you are in the market for a Rolex. Sales staff lie about availability."
• "STAY AWAY! I'M 100% SURE THAT SOME ITEMS ARE USED AND RE-PACKAGED AND RESOLD!"

Repair and Service

Pros:

• "I recently had my watch repaired at Goldsmiths and I want to thank Carl for going above and beyond my expectations in making sure I received my watch back working and delivered overseas. What fantastic customer service."
• "Great place great price came here to fix a watch got for my birthday and what really wowed me was the great customer service."
• "I was provided excellent service by a lovely woman called Cathy. She rectified an issue I had with my Breitling and did so to an excellent standard."
• "I came to collect my watch that had been serviced, the watch was like new with a perfect case and bracelet polish (impressive work)."
• "I popped in to Goldsmiths Birmingham Bullring today for a strap adjustment on my Cartier Santos. I was welcomed by Cathy who was so friendly, welcoming & efficient."

Cons:

• "Bought Sterling care for my watch, but it's been over 8 weeks and I have not yet received my watch back. Staff say it takes 4-6 weeks to repair, but still no sign of my watch."
• "Upon attempting to have the faulty earring exchanged just 1 month after purchase, I was refused as I didn't have the receipt (despite having a credit card statement as proof of purchase)."
• "I brought a breitling colt from this shop 14 months ago. The staff were very helpful and friendly but the man who sold it to me gave me the wrong information about the watch I bought."
• "I recently bought some gold earrings for my girlfriend's 21st birthday. On the second wearing, the post detached from the earring."
• "Bought a Tissot V8 chronograph watch from this store back in March 2018. The customer service then was excellent, so when I needed a battery replacement the store, again, was my go to."