London Real Skin Reviews Summary

Results and Effectiveness

Pros:

• "Most importantly, the results have been great."
• "Over time, my pigmentation continued to fade, giving me a more even complexion."
• "I could not be happier with the results."
• "I love the results and will definitely visit again."
• "The results for me have been really quite amazing, I never thought the redness could go down so much and the general condition of my facial skin has made me feel great."
• "Yasmina was able to completely remove all evidence of a very prominent lesion on my face - there is no damage to the skin - looks as good as new!"
• "The result was fantastic, no scarring and you can no longer see any redness under the skin."

Cons:

• "Once a Glycolic face wash cost me about £60 after 10 minutes consultation."
• "The actual treatment was painful but not unbearable and the healing time took a couple of weeks in total - not bad at all!"
• "In short, one of your staff was trying to prove me how my skin has improved using the images taking from UV I guess. And didn’t realise she was referring my old photo that has taken before the treatment."
• "However, having paid a £50 holding fee, an error within the administration meant they thought I had not paid and so changed my appointment time without informing me."
• "Having spent money and considerable time. This is rather frustration."
• "Moreover, during the procedure, my practitioner unsolicitedly told me she is psychic and asked questions about my relatives who have passed away, which some clients could easily find upsetting."
• "At one point I had to google how to use the products I was sold because I was given conflicting advice by different therapists."

Staff and Service

Pros:

• "Yasmina was absolutely fantastic! Diagnosed and treated me in one appointment, she was so lovely and friendly."
• "Everyone at London Real Skin was lovely and professional."
• "Covid safety was well in evidence and all the staff were very welcoming and very professional."
• "I am grateful to Yasmina and Dr Silvia for their time, dedication, prowess and empathy."
• "During my ACP Electrolysis session Yasmina was gentle, kind, compassionate, informative and constantly asked if I was okay which I appreciated a lot as it made me feel at ease."
• "Yasmina, who was very helpful and friendly, not to mention efficient in removing my ugly 'spider nevus' mark."
• "The team (Kate and Shannon) were very helpful."

Cons:

• "The client care is horrendous and non-existent."
• "Instead of having a treatment plan you will see multiple people, all of whom will give you different and conflicting advice and treatments."
• "Zero consistency and consideration for people's money also not very professional and trustworthy."
• "What is more disappointing is that when I raised these concerns it was not followed up and I was effectively ignored."
• "They kept on sending an email to book Micro needling treatment as they had my 510 pounds in their account not realising that they can not perform such treatment on face that is not been clear of melasma."
• "I would not recommend this to anyone. I wish I just went back to Harley street. very poor service."
• "Please avoid this place at all costs."

Comfort and Experience

Pros:

• "I then had 20 minutes under the Dermalux lamp, bathing my skin in Red LED light to help stimulate collagen production, to plump and tone the skin."
• "She was great, she made sure I was comfortable throughout the entire process."
• "Yasmina made me feel at ease straight away, explaining the treatment and how it happens, the likely results and how to ensure maximum results with aftercare."
• "Good covid compliance with masks, taking temperatures and hand washing."
• "Yasmina made me feel at ease."
• "From the moment I arrived, the staff made me feel welcomed and comfortable."
• "My second visit here and once again it was faultless. The moment I walked in, I was greeted, checked in and taken to the right department."