IVI London - IVF Fertility Clinic UK Reviews Summary

Customer Service

Pros:

• "Every member of the staff demonstrated utmost professionalism and kindness."
• "Dr Tomasz Lukaszewski, very helpful very professional and explains me in details all the steps I need to follow."
• "The doctors and nurses at IVI are absolutely incredible and have been so supportive, clear, reassuring, and always ready to help at every step of the way."
• "All the team is very professional and competent, also very personable, helpful and sensitive during what is a very tiring and frightening process."
• "The entire team is amazing and very professional."
• "Everyone from the receptionists, the nurses and the doctors have shown empathy, professionalism and understanding throughout my treatment."
• "The consultants and nursing staff were patient, kind, thorough and professional."

Cons:

• "No communications skills at all. I was waiting to have my first appointment (consultation) to only find out that it took 4 different people after 3 weeks of advanced booking."
• "They literally have no idea how to put the person first and see their service as one size fits all, no matter what their website may say about personalisation."
• "Their on-call number is never available, and we have been sitting for 3h at A&E when a simple phone call and advice from them would have sufficed."
• "Not sure about others but I found it is extremely intimidating that they require a copy of your passport and take a picture of your face when you arrive."
• "Stay away!!! Terrible and careless service, I’m honestly shocked by how unavailable and unresponsive privet medical care clinic can be."
• "If you asked to raise a formal complaint, no one will ever came back to you."
• "The clinic’s attitude and constant mistakes caused me so much stress that I started to suffer from panic attacks."

Administrative Efficiency

Pros:

• "The consultations with the doctor and nurses were exactly on given time."
• "The clinic is well organised, has a calm environment and the team are responsive and knowledgeable."
• "IVI proposes a very easy and understandable process to follow, using their APP you have all information, appointments, and documents at your hand."

Cons:

• "Our only issue has been with the admin side of things, which at times has been frustrating."
• "Calls made, messages left, emails sent and no replies after weeks of waiting."
• "Funny enough when you call to the ‘new costumers number’ the phone being picked up within a minute but when you are calling ‘old costumers number’ (after treatment payments are maid) you will call for days without anybody picking up."
• "I found the admin team really rude and they created a really negative atmosphere."
• "There were a couple of hiccoughs on the admin/accounting side, which at times can feel a little haphazard."
• "Like leaving a reply for four days, when by then it’s simply too little too late."
• "Beware of them overprescribing you medication, hiding costs and trying to sell you extras with no evidence base behind them without telling you they’re extras."

Treatment and Care

Pros:

• "Our son Michali was born in November 2022 after 8 years of trying to conceive, he is all we have ever dreamt of and more, this is thanks to you all."
• "No doubt its cost are expensive but then again it can make your dreams come true."
• "The services are worth it in terms of value."
• "We're just over 7 weeks pregnant now and couldn't be more excited."
• "Thank you IVI London, you made our dream come true."
• "The procedure was painless and I didn't experience any huge discomfort afterwards."
• "today we have a four-week-old girl and we have a lot to thank Dr. Cesar Garcia and his team."

Cons:

• "I am 9 weeks pregnant, my medications haven’t arrive since one week (obviously fully paid) nobody gets back to my emails or my phones calls since 7 days."
• "Complete waste of time and money! Which is frustrating and a crying shame as you come to them because you are short of time!"
• "They seem to think it’s ok to do consultations with the doors open and to discuss patient cases in reception."
• "Especially if she's called Rachel! What the heck is that woman actually doing there. She has the worse attitude every time you want to ask her something she huffs and puffs."
• "Waiting time is too long … 6 months or more.."
• "Terrifying people. I enquired about ovarian rejuvenation and was called back twice by two different team members that could not coordinate with each other."
• "Then it took them two weeks to send through results and I was fine... unbelievable! Very poor service abs I won’t return for sure."

Professionalism and Expertise

Pros:

• "Dr Diaz and the IVI team treated us with great care and professionalism."
• "Best medical care i can wish for!! Staff from the doctors to all the nurses are amazing- professional, friendly, attentive, always available to answer any questions."
• "all I can say is that we were followed by an extremely professional and dedicated team that allowed us not only to use my eggs, but it also made the dream of being a mother possible."
• "The experience could not have been better, the whole team treated us wonderfully since day 1."
• "Our doctor, Dr. Lukaszewski, was a huge support throughout our journey, and always there whenever we needed him."
• "I had my first beautiful son in 2021 thanks to this wonderful clinic, and am now in the early stages of pregnancy with my second child thanks to their treatment."
• "I underwent fertility preservation treatment at IVI London and my experience has been flawless."

Cons:

• "Not sure about others but I found it is extremely intimidating that they require a copy of your passport and take a picture of your face when you arrive."
• "Stay away!!! Terrible and careless service, I’m honestly shocked by how unavailable and unresponsive privet medical care clinic can be."
• "If you asked to raise a formal complaint, no one will ever came back to you."
• "The clinic’s attitude and constant mistakes caused me so much stress that I started to suffer from panic attacks."
• "Most incompetent clinic I’ve ever come across... Spent £ 500 for inconclusive test results and got drugged with antibiotics that caused me serious illness."
• "Please look at any other clinic other than this. Its just fertility business with these guys, not fertility care."
• "Absolutely appalling."