Diamond Heaven Reviews Summary

Customer Service Experience

Pros:

• "Livia was very knowledgeable and professional and showed great customer service."
• "Coral looked after me she listened to what I was looking for and gave me some fantastic advice and suggestions!"
• "Michal was amazing. We had both of our wedding rings made to order and the quality and design are amazing."
• "From the first conversation Coral put my mind at ease and guided me through the process."
• "We were served by the lovely Livia who was so welcoming and helpful."
• "Livia from Diamond Heaven is a star!"
• "Arran was fantastic at explaining everything about buying diamonds."
• "Great customer service, especially Arran who was extremely helpful and made sure everything is like I wanted to be."

Cons:

• "During collection service was average as it was just a 'here’s your documents and item bye'."
• "Unfortunately my most recent engagement left a very bitter taste. Passive aggressive and rude, the man was clearly more interested covering himself."
• "However, Zero stars for the final experience I had on collection day where the individual who served me got visibly impatience with my questions."
• "Good selection, hence not 1 star, however our experience was absolutely horrible. The sales person was very rude, didn't want to answer any of the questions."

Product Quality

Pros:

• "We had both of our wedding rings made to order and the quality and design are amazing."
• "The engagement ring is phenomenal when I proposed my fiancé her and the family absolutely loved the ring!"
• "My partner LOVES LOVES LOVES the ring, she gets compliments everywhere she goes."
• "I usually do not write reviews but this one is the exception! When my partner and I arrived for our appointment, we were seen by Livia who was exceptional!"

Cons:

• "6 months after getting engaged, a small diamond came out of the band."
• "After less than 2 months, 1 of the diamonds came out of the band. We returned the ring and eventually, a not so polite chap told me it was my fault."
• "Our experience with Diamond Heaven went from bad to worse and ultimately tainted the early stages of our engagement. After receiving the ring we had to return it due to very obvious manufacturing imperfections."

Value for Money

Pros:

• "Price and service during sale I definitely cannot fault, I checked everything on their website and compared prices before I went."
• "An excellent place to purchase the engagement ring that has eluded me for quite some time. I had been trying to source one at a reasonable price."
• "I was ready to give the full 5 stars yesterday before collecting the ring but the final experience I had was rather disappointing."

Cons:

• "After all this hassle, stress, upset and disappointment we are now getting a full refund and having to go elsewhere to buy a new ring!!!"
• "We purchased a beautiful double halo engagement ring from the Hatton Garden branch and was so excited but after less than 2 months, 1 of the diamonds came out of the band."
• "After receiving the ring we had to return it due to very obvious manufacturing imperfections, we waited 6 weeks for a 'brand new setting' to be made but when it finally arrive, it was damaged and in a worse state than before."