MM Hair London (Balayage Hair Liverpool Street) Reviews Summary

Customer Service

Pros:

• "MM Hairlondon really know how to make their customers feel amazing."
• "He made me feel comfortable and welcome and included me in the whole process."
• "Mario was really honest and even though I went in wanting a balayage he recommended that we focus on improving the condition and strength of my hair first."
• "Highly recommend the wonderful artists at this salon!! I had a great experience throughout from the initial consultation via the phone/chat."
• "The aftercare instructions were very thorough too & are focused on what's best for the client."

Cons:

• "I was refused service at this salon. After initial first contact, they suddenly changed their mind, stating my hair 'is not ready for color'."
• "They have also been hesitant in returning my deposit, knowing that they are not providing the service I asked for."

Stylist Expertise

Pros:

• "Andrei the colour director is one of a kind! His passion for hairdressing was clear and he is an artist who loves to perfect his work."
• "Mario is an amazing stylist! He completely transformed my look."
• "Mario is fantastic and has a wealth of knowledge about hair and colouring!"
• "Today I went to Mário’s salon and asked for a highlighted brunette look. However, my hair did not pass the test and he was very honest with me."
• "I have been using box dye for a while now and just fancied a new look, so I popped into a few local salons... Mario sat me down and gave me water and walked me through the consultation in a soft voice."

Cons:

• "The only possible explanation for this 'sudden' change of mind is that the photo of the hair doesn't really show the volume and after seeing that I have more than 3 strands of hair on my head, they've figured that it would cost them too much."
• "They've been hesitant in returning my deposit, knowing that they are not providing the service I asked for and tried to get me to come in to waste money on some other treatment."

Salon Experience

Pros:

• "This is what a hairdressing experience should feel like."
• "I had a thoroughly enjoyable few hours of pampering."
• "The salon is just the best place to get your hair done."
• "The place is just perfection. If you’re looking for an impeccable service and professional advice on your hair then I would strongly recommend seeing Mario and/or the other hairstylist."
• "I always feel happy and confident when getting my hair done at Studio MM. I had an amazing salon experience and cannot wait to go back already!"

Cons:

• "I was left in tears from a previous botched balayage, and cannot say how over the moon I was with the miracle that was performed on my dull brassy hair."
• "It's a shame that not all salons provide the customer care but this is something Mario has caught onto and clearly makes him stand out across the rest!"