KFC Basildon - Mayflower Retail Park Reviews Summary

Order Accuracy

Pros:

• "Must admit the wrap of the day is good value."
• "Busy, but speedy, friendly and efficient service make our experience as good at it could be for a fast food outlet."
• "Great service, nice members of staff, clean place."
• "This place is much nicer since the refurbishment."
• "Thank you Rob for being so helpful when taking our order."
• "It is an easily accessible place and the food is good. I would recommend it for a quick dine in, drive through, and take out."
• "Food was served quickly, and was hot."

Cons:

• "Forgot the popcorn chicken and had a zinger instead of the fillet I ordered today."
• "Would have give a better rating if they got my order right always something missing."
• "Ordered online. Missing the most expensive part of my meal. And one of the mini fillets was just thrown in the bottom of the bag. Disgusting, no care at all."
• "Always get my food wrong."
• "Left to wait 10 minutes after drive through order, on way home checked food and found it was completely wrong order."
• "Beware, on the last 3 occasions we visited KFC Basildon they have missed items out from our order."
• "Fluffed the order up and was a huge wait for a relatively small order."

Service and Staff

Pros:

• "Busy, but speedy, friendly and efficient service make our experience as good at it could be for a fast food outlet."
• "Great service, nice members of staff, clean place."
• "Brilliant food, fast service, friendly staff."
• "The guy that took the order was friendly though."
• "Staff member who took my order was really professional."
• "The staff are always polite and helpful even when very busy."
• "Food always seems to come through perfectly and never had any faults to this day!"

Cons:

• "Waited outside window to order and got no response so had to sound my horn and then had to phone the drive through."
• "Staff are still rude and ignore you whenever possible, with the new ordering system they do not need to talk to you at all."
• "Awful, food tasted bland and service was horrible. Will avoid in the future."
• "Very unprofessional staff and extremely rude with customer."
• "Staff just laughing and joking whilst large ques form."
• "Called to speak to the manager and he couldn’t even find my transaction."
• "Another big issue is there appears to be no cleaning staff. There were table numbers scattered across the tables so you didn't have many places to sit as you couldn't tell if people were there."

Cleanliness and Hygiene

Pros:

• "Great service, nice members of staff, clean place."
• "Good and clean, smelling decent and fresh."
• "It was clean in there though and the service was good."
• "Food great, restaurant very nice and clean."

Cons:

• "Shame about the state of the toilets - hold your breath before entering."
• "Overall we will not be going here again, as it's consistently bad and way below par when it comes to hygiene standards."
• "Food is tasty but when you go inside to eat the floor is always dirty, tables are dirty too."
• "The only thing is with them the tables not always clean."
• "tables dirty."
• "Absolutely disgusted and appalled."
• "Burnt gravy proper nasty don't they try it before serving no dips order wrong again."

Food Quality

Pros:

• "Food was served quickly, and was hot."
• "Food has improved massively since my awful visit two months ago. Decent chicken fillet and good fries as it should be."
• "Great little KFC (only ever used the drive through!) Nice and hot food after friendly and fast service."

Cons:

• "chicken overcooked and dripping with grease .. hard fries."
• "To be honest chicken portions are getting even smaller, chicken is too greasy and a portion of chips is not big enough to feed a field mouse."
• "Chicken was overcooked BUT the worst bit was when I picked up my last piece only to find plastic in it."
• "Chips bad, gravy just taste like water, corn on cob tasteless."
• "soft and warmish chips, a bit more then halfed cooked kitchen from the burgers and the popcorn chicken for the kids were soggy & cold."
• "Uncooked chicken as well served what a waste."
• "The food instantly gave me a stomach upset, I couldn’t finish it."