McDonald's Reviews Summary

Customer Service

Pros:

• "The staff were very nice and were handing out balloons for the kids which was a nice touch."
• "Staff don’t seem too rushed now, and because of that they can concentrate a bit more on customer service."
• "Very friendly and helpful staff. Food was fresh and everyone was doing their best to provide safe service and a pleasant socially distanced experience."
• "Delivered to our table by a server with a beaming smile."
• "Staff were friendly and the food served was tasty and good value."
• "Help from the staff is so good as I am not up to managing my order on line So help is always appreciated and from staff very willing."
• "One member of stuff... she was very nice and very helpful she really made our day nice with her kindness."

Cons:

• "The whole place has been taken over by angry delivery drivers, who, may I add, get prioritised over customers eating in."
• "Terrible service..waited 25 minutes..staff more focused on Deliveroo orders!"
• "Poor management and service. We were missing a Big Mac meal and after a discussion over the phone with them, they told us we'd receive a full meal for free as compensation. Went back today and all I got was a Big Mac as 'compensation'."
• "I came to pick up the order and was faced with absolutely impudent behavior of the staff, The manager’s knowledge is at level zero."
• "Staff are rushed off their feet but they will ignore you when waiting at the front desk."
• "THE STAFF IS RUDE. I went in, as usual, to place an order from one of the machines, one of the staff members asked me to close and carry on my E-scooter, and keep carrying it while waiting the ridiculous time they take to prepare the order."
• "Very embarrassing display from customer service staff member when she decided to publicly humiliate a staff member."

Ordering System

Pros:

• "Extremely busy but has touchscreen order points that help you avoid queuing and allow you to pay by contactless cards."
• "Table service is offered and recommended as opposed to jockeying for positions in the queues!"
• "Very fast service with any queue's disappearing quickly, food was hot and tasted great + seemed fairly fresh despite the branch being very busy."
• "It does have the new electronic order-it-yourself system which means ordering is quick."

Cons:

• "The process that the kitchen uses is just not fit for purpose when the restaurant is busy - especially during school holidays."
• "They spend more time getting the deliveries out the door and forget about the customer in store."
• "The new system doesn't work! Waiting to the side like its argos for your number to be called, having to constantly move because there isn't room to stand and wait."
• "Why on earth has McDonalds opted for an Argos style ordering system with only 1 manned till?"
• "Food itself is as you would expect from a macdonalds however the que system they are using for covid restrictions makes it so once someone is waiting to be seated inside the restaurant everyone else that is taking food away has to wait for the eat in people to get a free table."
• "Heavy delays in getting your food. All the just eat food is sitting on the shelf bagged up waiting and walk in customers on average wait 15 minutes if not longer for food."
• "Today I purchased some food via the app which all went through nicely. However after waiting 50 minute in store, asking several staff members throughout that time where my order was I ended up had to cancel my order due to no one getting back to me."

Food Quality

Pros:

• "Food nice and hot, as was the coffee."
• "The food was hot and chips were freshly cooked, the burgers were well filled..."
• "Food was good, fresh and hot..."
• "The food was perfectly prepared, and pretty speedy."
• "Nice tasty chicken burger meal with diet coke. Can get a lovely mcflurry or hot apple pie."
• "My friend ordered the Chicken McNuggets. Which I tried, they were absolutely delicious!"
• "Milkshakes are to die for, in the past they’ve been a bit too icy but when I last went they were perfectly balanced mix of strawberry milk and of course, shake."