Address: 585 London Rd, Worcester Park, Sutton SM3 9AG, United Kingdom
Phone: +442083350958
Rating: 3.5
based on 281 reviews.
Service
Pros:
"Rupita was amazing, a lovely women. I have never experienced service like that from any mc Donald’s branch."
"Food prepared quickly and efficiently staff were great despite several challenging and rude customers."
"Food was hot and served rather quickly by a jolly friendly member of staff."
"Service is always excellent, the food is always prepared well and for a fussy eater like my 2 year old son (takes after me) they never mess up on alterations."
"Best service ever... attention to our baby getting the toys in her happy meal... plus great customer service."
"The drive thru can get busy at the obvious times, but the staff are always efficient at dealing with it."
"Staff were polite and hard working."
Cons:
"This particular branch always makes a mistake with my order."
"This is not the first time, I never wrote review as could be mistake. Now I can see, look like they do it purposely. Very bad service."
"I come to this mc donalds fairly frequently and I'm not sure whats going on with the staff."
"Was not happy staff were impolite, slow and at times disinterested."
"Nasty disgusting staff, they messed up my order, made me wait ages for my food in waiting bay, laughed and mocked me and my partner when we asked them to remake it."
"Service is painfully slow, staff never seem happy, usually miserable and uninterested."
"The drive thro staff were rude and as ALWAYS at the north cheam branch when you order for more than 2 ppl something is missing..."
Order Accuracy
Pros:
"Always consistent McDonald's quality."
"Food was presented well and was hot which is always a good thing."
"Queue moved very quick. Didn't have to park and wait for food - it was ready and piping hot ready to go at the next window."
"The burger was actually like the picture too. Well done staff."
"I had to order 30 burgers late in the evening and my order was freshly made and served in about 10 mins! Super impressed."
Cons:
"Too many Uber bikes cluttering up the place could not get parked. Once in it was not fast food 35mins from order to collect."
"Can never get my order right!"
"When you order via drive through or online (eg. UberEat), 4 out of 5 times you would find at least one of the following is missing."
"Not very good this time, I order three big Mac meal, apple pie etc etc, when I go home I found out they forgot the chips."
"The last 3 times Iv used the drive through iv not been given what I ordered."
"Never seem to complete my order, always something missing when I get home from the drive thru."
"Three times the order has items missing."
Facility & Convenience
Pros:
"Has table service and self order pods for those of us who don't like talking to strangers :-)"
"Placed an order on my mobile for pick up in store. Very simple to do & very efficient."
"Recently refurbished in August 2017. Counter ordering or self service on 'giant iPhone' as I like to call it!"
"Good drive thru. The drive-thru servers seem to have special powers to be able to listen and take orders on their headset."
"It's a typical McDonald's. Fast service and a clean restaurant. They do deliveries and they also have a drive thru."
"Car park on site was an added bonus as the drive through at the time was really busy."
"Busy but flowing restaurant, we had trouble using the app to order dining in but the staff assisted and we soon had our order."
Cons:
"The fact that 3 car park spaces are taken up for uber and deliveroo drivers is also annoying."
"Shame about the customer parked in the disabled bay without a Blue Badge, then tells me that she left it at home, causing me to hobble across the car park..."
"No one seemed to be concerned when a group of teenagers came in and started practicing their kung-fu kicks right in the middle of the restaurant."
"Worst visit ever been coming there for years. Why do you have all your delivery drivers taking up the corner and all the seats they are for customers not for them to spread themselves all over my children and I felt very uncomfortable with them hanging around..."
"Just came here at 3 pm can't get into the carpark because of a delivery which is a stupid time of day to do people were complaining in the carpark saying that they can't get out..."
"Remember to check the height restriction if going into the drive thru."
"The floors were dirty, the tables not cleaned and the straws collapsed beyond use before half finishing our drinks."
Food Quality
Pros:
"We ordered a Big Mac, a Quarter pounder with cheese, fries, hot chocolate & cappuccino. All very good."
"New vegan and veggie options were tasty."
"Continuous good food, however if you get delivery they constantly mess something up... but still tasty 😋."
Cons:
"The food is a bit dry most of the time."
"Food was horrible - fries smelled off (cooking oil may be old), the burgers were cold."
"Fries were cold (I DO mean cold!) and soggy, patties were like wet rubber."
"Every thing was cold chips was just mushy been the drinks was flat."
"This McDonalds like many, is pretty much how you'd expect, though service is always fast, food is exceptional, hygiene and cleanliness is always on point..."
"Overall, McDonald's is a good option for a quick and affordable meal."
Cons:
"Do McDonald's not care anymore due to delivery demand??"
"Pretty standard McDonald's, but avoid ordering food to be delivered from here via UberEats or similar."
"Terrible service and the food is not great... Has seriously gone down hill since the refurb... New Uber delivery people are a nightmare in there."
"The only time I've ever had a problem, the manager Dan fixed it immediately. I can't speak highly enough of his help."
"Worst McDonald's I have been to."
"The last order had no fries with it so we jumped in the car and took it back to be re-made from scratch."
"Second bad experience. Deliveries prioritised. Left waiting even after order number said prepared."