Burger King Reviews Summary

Service

Pros:

• "The food however I have never had an issue with. It's delivered fast, it's hot and its always of a good fast food quality."
• "The food was excellent, chips were freshly cooked. coffees were hot."
• "Our server was Mike, he was enthusiastic, friendly and what we all want through a drive thru - fast!"
• "Visited BK Earlier this afternoon (15/12/2020) at around 12:45 and I was served by someone called Leo (that's what I heard someone call him). He was pleasant and kind, gave us excellent customer service and even wished us a good day!"
• "The speed of service and quality of the food were good."
• "Place was clean and tidy and staff were polite and courteous."
• "Service is better now they've installed order points."

Cons:

• "Waited 15 mins, other 2 got their orders eventually. Waited another 5 mins, 2 behind me in queue. Gave up, walked out! Service is non existent."
• "Waited at the drive through for 25 minutes this evening."
• "The slowest service I've ever experienced (and they weren't even busy!)."
• "Service was slow and inefficient."
• "Staff running around all shouting at each other, manager having a go at till lady, she looked confused, seems to be no team leader."
• "The staff were all chatting away with each other and there was a huge cue really surprised."
• "Service is utterly atrocious, constantly waiting over 10 mins for food to come out."

Cleanliness

Pros:

• "It has an outside kids area which I've always found in a good state of repair when I've visited."
• "Restaurant was clean and tidy."
• "Toilets clean when I went."
• "The restaurant was clean and not very busy."
• "This was clean; service was amazingly fast."
• "Haven't had a BK in a while, however I have to say the food was well prepared and the premises clean."
• "Wheelchair accessible entrance and parking."

Cons:

• "The restaurant looks like it hasn't had a lick of paint since the 70s."
• "No one wiping tables had to clean our own, floor dirty."
• "Where I sat, there was lettuce on the floor, and ants crawling around the window."
• "Restaurant is quite understaffed and always seems to be dirty in there."
• "Place is still a bit of a tip, dirty tables and floors."
• "The cleanliness of the place is appalling. Restaurant is consistently dirty and the ground feels sticky."
• "The place was disgusting rubbish everywhere all the tables had old rubbish on them."

Food Quality

Pros:

• "Tasty burgers, some new items on the menu."
• "Tasty, full size burgers with fresh veggies."
• "Food was tasty and hot I really enjoyed new Doritos chicken fries also steakhouse crispy chicken."
• "We ordered the new plant based burger with fries and we’re clearly made fresh."
• "Have a whopper, it's great."
• "The food we ordered was great."
• "Food is always hot."

Cons:

• "I ordered chicken royal. It was poorly packed and very salty."
• "I do not understand how my burger cost over £8 on its own, but has the quality and taste of a microwave burger."
• "Absolutely shocking how much they charge for a burger and its not even the same size as they used to be."
• "Not as nice as macdonalds, food double the price and not as tasty."
• "Had an XL bacon dbl cheeseburger and part of the bun was hard like it had dried out, no taste at all ended up throwing it away."
• "Burgers were cold and disgusting."
• "The bacon XL burger is dry and cold."

Value

Pros:

• "If you register on bk website, you can download a voucher that gets you 2 whopper meals for £8."
• "With the app, it is very valuable."
• "Place is very convenient for after a visit at the sporting village, never busy, always nice staff, and get to use my codes from the app, so a cheap meal for under a tenner for me and 2 children. Win win."

Cons:

• "I do not understand how my burger cost over £8 on its own, but has the quality and taste of a microwave burger."
• "Absolutely shocking how much they charge for a burger and its not even the same size as they used to be."
• "Cost me a surcharge of 5 percent because I paid with my debit card? Come on Burger King why rip me off that's a debit card you know its the same as cash only contactless!"
• "The food was nothing special, the meat was dry."
• "The Whopper burger was tasteless, the fries have shrunk in size and increased in price."
• "Also find that they don’t give you what you ordered, for example pay for 9 nuggets etc and you’ll only get 7!"
• "Food was ok temperature not good and presentation was pretty poor, chicken Royale looked like it was run over."

Staff and Management

Pros:

• "Our server was Mike, he was enthusiastic, friendly and what we all want through a drive thru - fast!"
• "Visited BK Earlier this afternoon (15/12/2020) at around 12:45 and I was served by someone called Leo (that's what I heard someone call him). He was pleasant and kind, gave us excellent customer service and even wished us a good day!"
• "The staff wore hair nets/hats, and were helpful."
• "My first visit to any Burger King and I found it very friendly with excellent service."
• "Excellence of Burger King on display in Basildon."
• "Very polite and friendly staff."
• "Staff are pretty efficient and produce good food all the time."